The amount of strategy and planning you’ll need to make marketing automation effective usually means that you won’t be saving time – at least not at first. But don’t get disheartened. Your early investment will pay off in ...Read More

The promise of true CRM – that fabled 360° view of your constituents – is achievable only when nonprofit business units across an enterprise join together.  By combining data and aligning business processes through the use of technology, a unified constituent profile can ...Read More

In delivering large enterprise-wide CRM implementations, the Heller team commonly engages with headquarters, or the national entity of a nonprofit organization, in pursuit of strengthening constituent relationships.  As part of this process, organizational dialogue related to constituent engagement grows and ...Read More

Nonprofit organizations around the world are familiar with the idea of gathering together for change. It’s what we do. Our missions are centered on changing something about the world we live in. No matter our specific focus, we share ...Read More

Technology change impacts everyone differently. Some people are terrified of technology change, and do everything in their power to maintain the same phone, computer, and television for as long as possible. Adventurous “early adopters” must have the latest and greatest ...Read More

Nonprofit CRM implementations are often lead by a fundraising need. Development teams serve as strong catalysts for change as they are frequently the first to feel the impact of aging technology, and can demonstrate a clear benefit to opportunities presented ...Read More

How do you define a “successful CRM initiative”? What are the indicators that define it as “successful”? Is it successful if the organization meets their “go-live” release date with the new system? Is it successful if the database is properly ...Read More

Managing change is a subject that is coming up more and more often for nonprofit organizations as they consider their technology systems. But it’s not just technology that changes. Organizational strategies, processes, and systems all evolve together. To continue ...Read More

If you haven’t seen the news yet, Microsoft has launched a new division of the company called Microsoft Philanthropies, and has committed $1 billion of cloud computing resources to nonprofit and research organizations over the next three years. In addition ...Read More

Whether from a fundraising campaign gone viral or an unfortunate natural disaster, nonprofits occasionally experience what is called a "flash moment" when their awareness skyrockets and they get a flood of support and donations all within a very short time. ...Read More