Case Studies

Gift Processing Case Study: Canadian Cancer Society

The Canadian Cancer Society partnered with Heller Consulting to implement a new customer relationship management (CRM) system. As part of th...
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CRM Implementation Case Study: Canadian Cancer Society

The Canadian Cancer Society was a de-centralized organization spanning 10 provinces. Each location operated separately, with their own datab...
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Change Management Case Study: Family Caregiver Alliance

Family Caregiver Alliance turned to the Heller Consulting team for help preparing the organizations to adopt the new technology as smoothly ...
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CRM Implementation Case Study: Humane Society Silicon Valley

In 2018, HSSV Chief of Operations Joanne Jacobs was tasked with upgrading the organization’s operations and technology. She quickly recogn...
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CRM Implementation Case Study: San Antonio Food Bank

Before the Coronavirus swept through the country and millions were left unemployed, a typical giveaway for San Antonio Food Bank would ser...
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