Humane Society Silicon Valley

Salesforce NPSP implementation

Established in 1929, Humane Society Silicon Valley (HSSV) offers quality adoptions, affordable spaying/neutering, vaccinations and microchipping services, pet care services, and education programs to enhance the human-animal bond. HSSV operates 24 hours a day, 365 days a year.

A happy brown dachshund dog running toward the camera with its mouth open, tongue hanging out, and ears flapping, wearing a chain collar, on a blurred outdoor background.
The Heller Consulting Team helped us plan, find, and implement the right combination of technology to support our strategic goals. They’ve also provided expert guidance along the way that has been critically important to us being able to use our new technology ecosystem as efficiently and effectively as possible.
Joanne Jacobs
Chief of Operations, HSSV

Challenge: Technology Solutions Not Up For The Job

HSSV Chief of Operations Joanne Jacobs was tasked with upgrading the organization’s operations and technology. She quickly recognized that HSSV’s existing customer relationship management (CRM) and online marketing solutions could not keep pace with the organization’s long-term goals for constituent engagement and growth. Some of the challenges the HSSV faced with their existing solutions included:

  • Lack of a complete view of constituent data due to poor integration among solutions, making it difficult to implement personalized and targeted constituent engagement and fundraising campaigns
  • Need to scale marketing and fundraising activities and lack of technology support to reach those goals
  • Tools that were difficult for staff to use, which created inefficiencies across the organization

Solution: Technology Ecosystem That Supports Goals

Having worked with Heller Consulting since 2012, HSSV turned to the Heller team again for a comprehensive technology strategy and implementation solution.

  • The solution included:
    A technology roadmap that aligned HSSV’s technology strategy with their organizational goals
  • Solution selection and fit assessment that evaluated and recommended a connected ecosystem of technology to support HSSV’s unique marketing, fundraising, and operational efforts
  • Implementation of new solutions in the technology ecosystem, including coordination of efforts across vendors to ensure a successful launch of all solutions as well as strategic guidance to help ensure HSSV’s business processes optimize use of the new solutions

Results: Efficient And Effective Engagement And Fundraising

Ready to get started?

If you’re a nonprofit organization or education institution and you need help with your technology project, get in touch!

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