Salesforce NPSP implementation
Established in 1929, Humane Society Silicon Valley (HSSV) offers quality adoptions, affordable spaying/neutering, vaccinations and microchipping services, pet care services, and education programs to enhance the human-animal bond. HSSV operates 24 hours a day, 365 days a year.
HSSV Chief of Operations Joanne Jacobs was tasked with upgrading the organization’s operations and technology. She quickly recognized that HSSV’s existing customer relationship management (CRM) and online marketing solutions could not keep pace with the organization’s long-term goals for constituent engagement and growth. Some of the challenges the HSSV faced with their existing solutions included:
Having worked with Heller Consulting since 2012, HSSV turned to the Heller team again for a comprehensive technology strategy and implementation solution.
HSSV has successfully moved to a new technology ecosystem aligned with the organization’s long-term goals.
For example, HSSV now:
The combination of a core Salesforce CRM platform with new digital solutions allows HSSV to streamline processes and improve the effectiveness of their marketing and fundraising efforts.
If you’re a nonprofit organization or education institution and you need help with your technology project, get in touch!