Laura Bibbo

Director of Services

Before coming to Heller, Laura spent eight years working in fundraising at Massachusetts General Hospital, assisting, initiating, and implementing a variety of business process and CRM improvement projects. As Heller’s Senior Strategist and Services Delivery Manager, she is adept at defining and coordinating complex projects while managing the resources required to bring CRM solutions to life. Laura is one of the first 500 people in the world to earn her Certified Change Management Professional™ credential through the Association of Change Management Professionals.


  • Salesforce-certified Administrator
  • Convio Luminate Online
  • Luminate CRM
  • TeamRaiser
  • Project Management Professional, PMP
  • Certified Change Management Professional


  • B.S., Human Services, University of Hartford


  • Exploring Point Reyes
  • Great outdoors of northern California