The Canadian Cancer Society is a national, community-based organization of staff and volunteers whose mission is the eradication of cancer and the enhancement of the quality of life of people living with cancer.

“Heller Consulting is large enough to bring in-house skills to the table and also small enough that our organization received white glove attention for our complex project.”

Andrew Caswell
National CRM Implementation Lead, Canadian Cancer Society

Challenge: Consolidating Systems And Data From Multiple Organizations Into One CRM Platform

CCS was a de-centralized organization spanning 10 provinces. Each location operated separately, with their own databases and data sets. When the organization restructured to operate on a nationwide basis, they needed to consolidate all of their data and systems. They decided to move to Salesforce Nonprofit Success Pack as their customer relationship management (CRM) platform and needed a partner to help:

To add to the project’s complexity, CCS merged with two other nonprofit organizations during the span of the project and faced a reduction in staff and revenue due to the COVID-19 pandemic.

Solution: Customized Solution With White Glove Service

The Heller team worked closely with CCS to build a custom technology solution that meets their needs, while operating within their complex restructuring initiative. 

The solution included:

The team developed a comprehensive learning plan tailored by user audience and launched with an in-platform Learning Management System. The training features multiple audience-specific learning pathways with more than 100 courses and 600+ micro-learning lessons that include short videos and quick reference guides in English and French. 

This approach allowed users to complete minimum essential training before the project launch, and then continue with more advanced and specialized training after the launch. The in-platform micro-learning approach also allows users to search for and reference lessons any time they need a refresher. It also allows content authors to quickly and easily update specific learning units when CCS makes changes to their technology. As the CCS team onboards their second wave of users, they are able to repurpose this training into new learning pathways and use it to onboard new team members.

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