Established in 1929, Humane Society Silicon Valley (HSSV) offers quality adoptions, affordable spaying/neutering, vaccinations and microchipping services, pet care services, and education programs to enhance the human-animal bond. HSSV operates 24 hours a day, 365 days a year.

The Heller Consulting Team helped us plan, find, and implement the right combination of technology to support our strategic goals. They’ve also provided expert guidance along the way that has been critically important to us being able to use our new technology ecosystem as efficiently and effectively as possible.

Joanne Jacobs 
Chief of Operations, HSSV

Challenge: Technology Solutions Not Up For The Job

In 2018, HSSV Chief of Operations Joanne Jacobs was tasked with upgrading the organization’s operations and technology. She quickly recognized that HSSV’s existing customer relationship management (CRM) and online marketing solutions could not keep pace with the organization’s long-term goals for constituent engagement and growth. Some of the challenges the HSSV faced with their existing solutions included:

Solution: Technology Ecosystem That Supports Goals

Having worked with Heller Consulting since 2012, HSSV turned to the Heller team again for a comprehensive technology strategy and implementation solution.

The solution included:

Results: Efficient And Effective Engagement And Fundraising

HSSV has successfully moved to a new technology ecosystem aligned with the organization’s long-term goals. The combination of a core Salesforce CRM platform with new digital solutions allows HSSV to streamline processes and improve the effectiveness of their marketing and fundraising efforts. 

For example, HSSV now:

Get in touch to find out how Heller Consulting can help you reach your fundraising goals.

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