Author - Team Heller

1
Laura Bibbo, PMP
2
Ken Lewis
3
Kelyan Diskin
4
Joel Mulder, PMP
5
Jeffrey Appell
6
Clients
7
Cynthia Coleman, PMP
8
Brooke Belott
9
Brad West
10
Anna Matthias, PMP

Laura Bibbo, PMP

Laura Bibbo, PMP
Senior Strategist/Services Delivery Manager

Before coming to Heller, Laura spent eight years working in fundraising at Massachusetts General Hospital, assisting, initiating, and implementing a variety of business process and CRM improvement projects. As Heller’s Senior Strategist and Services Delivery Manager, she is adept at defining and coordinating complex projects while managing the resources required to bring CRM solutions to life. Laura earned a Bachelor of Science in Human Services from the University of Hartford, and is a Project Management Institute-certified Project Management Professional. She is also a Salesforce-certified Administrator and is certified in Covio Luminate Online, Luminate CRM, and TeamRaiser. When not working with clients, Laura enjoys exploring Point Reyes and the great outdoors of Northern California.

salesforcecertification-16-administratorCertified PMP Project Management Professional

Ken Lewis

Ken Lewis
Senior Technical Strategist

Ken is an experienced business process consultant who has been working with nonprofits for over 10 years. He first started volunteering at Green for All, and was soon hired into the fundraising department as the CRM administrator. During this time, he learned how to help an organization take advantage of their technology across development and operations for effective program and outcomes tracking. Ken continues this work at Heller developing efficient Salesforce technical solutions that enable organizations to use their systems to make the most impact on their missions. He graduated from Carleton College in Northfield, MN with a Bachelor of Arts in Spanish, and is a Salesforce-certified Administrator, Force.com Developer, Platform Developer I, Platform Developer II, Integration Architecture Designer, and Development Lifecycle and Deployment Designer. Outside of his professional life, Ken enjoys hanging out by Lake Merritt and exploring all that Oakland and the greater Bay Area has to offer.

salesforcecertification-16-administratorsalesforcecertification-16-force-com-developersalesforcecertification-16-platform-developer-1salesforcecertification-16-platform-developer-2SalesforceCertification-Development-Lifecycle-DeploymentSalesforceCertification-Integration-Architect

Kelyan Diskin

Kelyan Diskin
Senior Technical Consultant

Kelyan has more than a decade of experience focused on fundraising and operations at nonprofit and higher education organizations. In past roles, she managed organization-wide system conversions and customized solutions to align with organization strategies and goals. This experience provides Kelyan with a unique hands-on awareness of the challenges nonprofits face, and enable her to develop effective technical solutions that go beyond standard best practices. Kelyan earned a Bachelor of Arts in Art History from Mills College and is a Salesforce-certified Administrator. If not focused on Salesforce projects, Kelyan enjoys spending time with her family. In particular, she enjoys watching old movies with her son – which there is a plethora to choose from as her son considers anything before 2000 ‘old.’

Salesforce Certified Administrator

Joel Mulder, PMP

Joel Mulder, PMP
Senior Consultant, Consulting Manager

Joel came to Heller with ten years of experience in development for nonprofits. Starting in tele-fundraising and data entry, Joel learned how organizations use technology as he worked his way up, eventually becoming the development operations manager for Allina Health Systems in Minneapolis. In 2008, Joel joined Heller as a consultant and has grown to become a Project Manager and Consulting Manager, overseeing multiple projects and team members. His experience with a wide variety of organizations and systems allows him to clarify and define solutions that effectively serve an organization’s strategy and impact its mission. In 2013, Joel earned his Project Management Professional certification from the Project Management Institute. When not working with clients, Joel is an avid cyclist and enjoys curling up with any number of good books.

Certified PMP Project Management Professional

Jeffrey Appell

Jeffrey Appell
CEO

I am an entrepreneurial professional that is passionate about impacting the way nonprofit organizations do business by enabling evolution of ideas into action through an optimal mix of strategy, technology and creative thinking.

I began working with nonprofits in 1997 as an intern at the San Francisco chapter of the Anti-Defamation League. I also spent time as a Development Associate at the Jewish Community Center of San Francisco, the nation’s second largest Jewish Community Center, and Stern Grove Festival, the nation’s oldest free outdoor music festival.

Over my 14 plus years at Heller Consulting I have had many roles. Like just about everyone else at Heller, I started as an Associate Consultant, and soon progressed to Senior Consultant, serving as lead consultant on the firm’s largest and most complex CRM engagements. In 2006, I became the first Director of Professional services at Heller, where I directed the firm’s business process and the technical services teams through participation in management planning, collaboration with other Consulting Services Managers, financial management and reporting, project and resource allocation, professional development of staff, ongoing services analysis, hiring and coordinating new consultant training, and supporting the sales team. In 2008 became VP of Professional Services responsible for developing and executing service lines growth strategy, driving resource optimization across multiple projects, managing utilization and profitability across service lines, and leveraging skill-sets to maximize efficiency and successful service delivery. In 2014, I produced a business plan for conversion services and led the formation of a new technology team whose primary purpose was the migration of data for CRM implementations. Creation and management of the Technology Team soon followed.

Since 2011 I have been the firm’s President, utilizing strong managerial, communication and leadership skills to direct all aspects of the firm’s operations, including services planning and delivery, finance, operations, and sales & marketing. I am responsible for the oversight of P&L management and budgeting, business partnerships and alliances, client relationship management, business development, process refinement and expanding array of services.

View Jeffrey on LinkedIn

Clients

Cynthia Coleman, PMP

Cynthia Coleman, PMP
Senior Services Manager

Cynthia had been working with nonprofits for more than seven years before bringing her experience in nonprofit and fundraising operations to Heller Consulting. Her drive to learn and expand her role from data entry to managing The Raiser’s Edge as the Development Coordinator prepared her well for her responsibilities at Heller. Cynthia has been at Heller for nine years and as our Senior Services Manager she is adept at managing projects and resources, and ensuring her clients’ requirements are met. She also manages our consulting team, training consultants on Heller’s proven processes and mentoring them to achieve new education and career goals. Cynthia has earned a bachelor’s degree in Interpersonal Communications from the University of Houston, and is a Salesforce-certified Administrator and certified Project Management Professional (PMP). Outside of her professional life, Cynthia enjoys reading, cooking, knitting and crochet, and most of all spending time with her husband and 4 pets at their home in Austin, TX.

salesforcecertification-16-administratorCertified PMP Project Management Professional

Brooke Belott

Brooke Belott
Senior Consultant

Prior to joining Heller Consulting, Brooke worked for 10 years at a variety of nonprofit organizations in development, grant writing, strategic planning, marketing, data management and more. Her rich work history has allowed her to gain a deep understanding of the most effective ways to integrate the systems and processes that enable a nonprofit to deliver its mission efficiently and effectively. She earned a Bachelor of Arts in English and Dance from the University of Maryland, College Park and is a Salesforce-certified Administrator. Outside of Heller, Brooke spends her time doing yoga and other active pursuits, reading fiction, traveling, and taking advantage of all the interesting things that happen in NYC.

salesforcecertification-16-administrator

Brad West

Brad West
Sales Director

Brad started working with nonprofits at Master Systems, a pioneering firm that developed fundraising and fund accounting systems for large nonprofits. It was ultimately acquired by Blackbaud where he spent the next 17 years helping a wide variety of education and nonprofit organizations work more efficiently, raise more funds and achieve their long-term strategic goals. He has experience working with over 1,000 organizations and is exceptionally skilled at discovering each organization’s unique history, aspirations and challenges, ultimately guiding it to a solution that achieves its strategic goals. Brad has a Bachelor of Arts in English Literature from Ohio University and feels there’s no harm in having a little fun while you do good work.

Anna Matthias, PMP

Anna Matthias, PMP
Director of Professional Services

I have been working in the nonprofit sector for over 10 years, devoting the majority of my career to healthcare fundraising, nonprofit consulting and recently project management.  I bring extensive experience in healthcare development, along with broad exposure to a diverse group of nonprofits to the Heller team. Prior to working at Heller Consulting, I worked at Connecticut Children’s Medical Center where I was a front-end fundraiser and heavily involved in prospecting, moves management and development operations.  I also have worked as a database manager for a University, responsible for all database functions and Advancement fundraising initiatives.

As a consultant, I worked on highly complex multi-site hospital projects and also with small grass roots nonprofits to streamline their databases and operations.  I enjoy the variety in consulting, the feeling of helping people meet their goals, and the ability to make an impact at many nonprofits through this work.

I hold a Bachelor’s Degree from the University of New Hampshire and a PMP certification from the Project Management Institute.

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