Kaia Swift, Author at Heller Consulting

Change Leadership

Digital Transformation for Nonprofits: It’s as Much About People as it is About Tech

When you think about digital transformation for your nonprofit, you might think about moving to more modern technology. But digital transformation is about more than just the tools you use. It’s about re-thinking processes, customer experiences, and even organizational culture to meet changing business and market needs in today’s digital era. And it requires your

Kaia Swift April 25, 2022

CRM

Donor Retention: How to Inspire Your Donors to Stick Around

This is a guest blog contribution from EveryAction As a nonprofit professional, you’re probably well aware that acquiring new donors costs more than retaining existing ones. Between research and outreach, donor acquisition requires a huge investment of a nonprofit’s time and money. In fact, according to the Association of Fundraising Professionals, nonprofits experience as much

Kaia Swift April 20, 2022

Microsoft

How to Use Social Media Data to Improve Your Nonprofit’s Interactions with Constituents

You likely know the value of collecting data about your donors and other constituents. It helps you better understand your supporters and program recipients so you can improve your marketing, fundraising, and program delivery. But are you gathering and using social media data? If not, it might be time to start. According to Pew Research

Kaia Swift April 1, 2022

Technology Strategy

Volunteer Management Options Are Expanding. Here’s what Microsoft is Offering.

Managing your nonprofit’s volunteer program can get complex. You have to communicate with volunteers and track who they are, what volunteer jobs and shifts they’re filling, what hours they work, and more. Having the right volunteer management software is critically important for a successful program. The great news is that your options for volunteer management

Kaia Swift March 23, 2022

Technology Strategy

The Nonprofit Sector is Experiencing Its Own Digital Divide

It may be early to point to the long-term impact of the pandemic on the nonprofit sector, but one trend has already emerged: a digital divide. There is a widened gap between the nonprofits that are surging ahead of the pack and those who are falling further behind. Digital transformation at organizations started to make

Kaia Swift March 10, 2022

CRM

Combating Nonprofit Staff Burnout During a CRM Implementation

After a whirlwind of changes over the past two years, it’s not surprise that nonprofit staffs are burned out. At the same time, demands on nonprofits are continuing, and new technology or a new CRM at your organization may be necessary to keep up with demand. When you are embarking on a major implementation, you

Kaia Swift March 8, 2022

Technology Strategy

Help to Secure Your Organization’s Data with Microsoft’s Security Program for Nonprofits

Are you concerned about data security for your nonprofit organization? If so, you aren’t alone. Here at Heller Consulting, we’re hearing from many of our clients that donor and constituent data security is their number one priority this year. The concern is well founded. Microsoft’s 2021 Digital Defense Report confirms that cybercrime has grown in

Kaia Swift February 16, 2022

Technology Strategy

Using Salesforce Experience Cloud to Engage Your Nonprofit’s Volunteers

If your nonprofit has adopted Salesforce as your organization’s customer relationship management (CRM) solution, you probably know that it can be used for much more than just fundraising. It can be used to manage everything from nonprofit programs and operations to volunteers. Here at Heller Consulting, we’ve seen increasing interest from nonprofits that use Salesforce

Kaia Swift February 15, 2022

Technology Strategy

Leaving Luminate Online: 4 Tips to Get Started

If you’ve decided it’s time to leave Luminate Online, you’ve probably weighed several factors. You might have heard that that Blackbaud will be ending support for and shutting down Luminate CRM in June 2022. You might be concerned that Blackbaud is not investing in Luminate Online product development, signally that the company might eventually sunset

Kaia Swift February 14, 2022

CRM

Key Takeaways from the 2022 Salesforce Nonprofit Trends Report

After the twists and turns of the past couple of years, I think it’s important to take a look at how nonprofits are faring. The most recent Nonprofit Trends Report from Salesforce does just that. It offers helpful insights into nonprofits’ challenges and how some nonprofits continue to thrive no matter what comes their way.

Kaia Swift February 9, 2022