System Architecture & Design

From full CRM platforms to “point solution” software tools, it can be difficult to know how all the components of a CRM ecosystem would ideally connect. Heller’s 20 years of working with nonprofit technology has taught us what works well together out of the box, and what takes a seasoned developer to connect.

Starting with your strategic goals and technical requirements, we can develop a detailed system architecture that is designed to meet your near-term needs as well as be ready for future expansion and upgrades. Contact us for more information, or read some of our project case studies below.

Making CRM a Reality White PaperMaking Your CRM Aspirations a Reality

This paper assembles our years of experience developing strategies and systems for nonprofits. It provides a practical framework for bringing together people, technology, service and strategy and managing the change it takes to bring CRM aspirations to fruition.

Project Open Hand Case StudyCase Study: Project Open Hand

For some time, Project Open Hand was using multiple, disconnected systems to manage interactions with clients, volunteers, and donors, but none of them were meeting their needs. By working together, Heller and Project Open Hand came up with a strategic implementation plan to smoothly transition Project Open Hand onto a single, cohesive system, and to streamline and optimize the inter-related aspects of the organization’s business processes.

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