CRM

Explore more insights from Team Heller.

Managing change is essential for nonprofits.

CRM

Gathering Together for Change

Nonprofit organizations around the world are familiar with the idea of gathering together for change. It’s what we do. Our missions are centered on changing something about the world we live in. No matter our specific focus, we share this common characteristic, and it echos throughout all we do. But how often do we think

Kaia Swift June 29, 2016

CRM

How does technology change impact nonprofits?

Technology change impacts everyone differently. Some people are terrified of technology change, and do everything in their power to maintain the same phone, computer, and television for as long as possible. Adventurous “early adopters” must have the latest and greatest devices as soon as they appear on the market. At an individual level, this is

Team Heller June 14, 2016

CRM

First Steps Beyond CRM Fundraising

Nonprofit CRM implementations are often lead by a fundraising need. Development teams serve as strong catalysts for change as they are frequently the first to feel the impact of aging technology, and can demonstrate a clear benefit to opportunities presented by modern and emerging digital channels. When starting a CRM for fundraising initiative, it is

Keith Heller May 31, 2016

CRM

What is a successful CRM?

How do you define a “successful CRM initiative”? What are the indicators that define it as “successful”? Is it successful if the organization meets their “go-live” release date with the new system? Is it successful if the database is properly accepting new data, and processing it to create the reports and outputs desired? While these

Team Heller May 10, 2016

Change Management Conference Review Heller

CRM

Managing change is essential for nonprofits

Managing change is a subject that is coming up more and more often for nonprofit organizations as they consider their technology systems. But it’s not just technology that changes. Organizational strategies, processes, and systems all evolve together. To continue to be effective, the leadership, staff, and constituents all must adapt and evolve as well.

Team Heller April 19, 2016

Microsoft

Microsoft Committing $1 Billion to Nonprofit Community

If you haven’t seen the news yet, Microsoft has launched a new division of the company called Microsoft Philanthropies, and has committed $1 billion of cloud computing resources to nonprofit and research organizations over the next three years. In addition to their existing initiatives providing free and discounted versions of their software, Microsoft is striving

Team Heller January 26, 2016

CRM

Converting One-time Donors to Long-time Constituents

Whether from a fundraising campaign gone viral or an unfortunate natural disaster, nonprofits occasionally experience what is called a “flash moment” when their awareness skyrockets and they get a flood of support and donations all within a very short time. More common are the smaller flash moments that happen after events, fundraising campaigns, or end-of-year

Team Heller September 2, 2015

CRM

Engaging Donors with the Right Story

In June, the Salesforce Foundation spoke with Mile High United Way about how they use Salesforce’s Marketing Cloud to increase engagement with their constituents. Nicole Adair, United Way’s Senior Director of Development Operations and Donor Communications shared her insights and perspectives in addressing the very common “retention problem” that so many nonprofits experience.

Team Heller August 28, 2015

Year-End Fundraising Hot Topic: To Set a Goal or Not to Set a Goal…

To set a goal or not to set a goal, that is…one of the questions. As fundraisers, we know that there are some tried and true tactics the can help drive response and donor conversion in online campaigns.

Team Heller December 4, 2014

Downloads

Here are small applications you will need for file compression and file transfer. Filezilla Client For Windows FileZilla is an open source software distributed free of charge under the terms of the GNU General Public License. Supported platforms: Windows XP, Vista and Windows 7 are supported, each both 32 and 64 bit.

Team Heller April 30, 2014