When planning a technology initiative, scheduling active change management isn’t always the first priority on the to-do list. This is unfortunate because incorporating change management strategies is one of the most effective ways to ensure a successful project. At ...Read More

2019 is likely to be one of the most dynamic years in recent memory for nonprofit technology.  There are a number of transforming and exciting trends, ultimately resulting in more and better choices for nonprofit organizations looking to leverage technology to ...Read More

I’m happy to be attending the NetHope Global Summit in Dublin and Microsoft is shaking things up with the announcement of a new wave of development on nonprofit technology within their Dynamics CRM offerings. After decades of providing their ...Read More

In case it isn’t clear from our posts and resources, we're CRM superfans at Heller Consulting. We’ve lived and breathed donor management and constituent engagement for over two decades, and we're still fascinated by the strategies and tools ...Read More

When was the last time a company provided you with an exceptional customer experience? This year I finally achieved one of my personal goals and joined a new gym.  I'd never registered for a fitness class quite like this, and ...Read More

The nonprofit community has seen an increase in the variety of CRM technology solutions available to help them increase their fundraising, communicate with their constituents, and ultimately deliver their mission. Many organizations are finding it challenging to select the right ...Read More

Project management styles are often considered where pros and cons are explored to determine the best approach for an organization.  For some, chief criteria might be earliest access to tools. Others might require an articulated project plan, upfront.  And others ...Read More

The promise of true CRM – that fabled 360° view of your constituents – is achievable only when nonprofit business units across an enterprise join together.  By combining data and aligning business processes through the use of technology, a unified constituent profile can ...Read More

In delivering large enterprise-wide CRM implementations, the Heller team commonly engages with headquarters, or the national entity of a nonprofit organization, in pursuit of strengthening constituent relationships.  As part of this process, organizational dialogue related to constituent engagement grows and ...Read More

Nonprofit CRM implementations are often lead by a fundraising need. Development teams serve as strong catalysts for change as they are frequently the first to feel the impact of aging technology, and can demonstrate a clear benefit to opportunities presented ...Read More