If you’re using Raiser’s Edge and you want to incorporate more customer relationship management (CRM) approaches into your fundraising, but find that Raiser’s Edge doesn’t support them, you have some options: One is to stay on ...Read More

When undertaking a major initiative or a technical implementation, clear communication is critical at every step of the way. Proactive communication is one facet of change management that permeates and accompanies every phase of transition, from articulating a vision to ...Read More

As food banks continue to meet the needs of their communities, a significant number are now using Salesforce Nonprofit Success Pack (NPSP). They’re using this customer relationship management (CRM) solution as the core of their technology ecosystem to improve ...Read More

Twenty-five years ago, when Keith Heller first launched Heller Consulting (back when all fundraising systems were on DOS!), nonprofits selected a technology and a provider that came closest to meeting their functional and budgetary requirements. Today’s requirements and solutions ...Read More

By now, you’ve probably heard about the technology offerings for nonprofits that have been coming from Microsoft. In case you haven’t, we’ve written about the growing potential of Microsoft solutions for nonprofits, and we continued to keep ...Read More

If your nonprofit has been using Raiser’s Edge for a long time to support fundraising activities, you might be wondering if it’s time to move to another solution. You might find that it doesn’t support some of ...Read More

If you’re thinking about moving to a new constituent relationship management (CRM) system, you aren’t alone. Every day, nonprofits consider a change for a variety of reasons: Maybe their current CRM system is going away. Or their CRM ...Read More

If the title of this article caught your attention, chances are that your nonprofit is using Luminate CRM. And, you’ve likely been notified that Blackbaud will be ending support for and shutting down Luminate CRM in 2022. I’m guessing ...Read More

If you’ve read this blog for a while, you probably know that Team Heller has been closely following Microsoft’s movements in the nonprofit sector. We’ve watched Microsoft go from initial investments in the sector to the launch ...Read More

If you’ve worked in the nonprofit sector for very long, you likely know about Salesforce Nonprofit Success Pack (NPSP). It’s a customer relationship management (CRM) solution that many nonprofits use to build donor relationships, accelerate major giving, and ...Read More