Authored by: Brooke Belott, Heller Consulting and Andrew Caswell, National CRM Implementation Lead for the Canadian Cancer Society Picture this: Your nonprofit is in the middle of a major technology change. It’s been a complex project with a lot ...Read More

Authored by: Catherine Moore, Heller Consulting and Andrew Caswell, National CRM Implementation Lead for the Canadian Cancer Society You’ve probably heard the term “change management” before. But do you know what it is and why it’s so important ...Read More

When it comes to a major change within an organization, an external, unbiased perspective will increase the likelihood of a smoother process and better adoption by stakeholders. This blog post illustrates how an educational institution turned to people-oriented solutions to ...Read More

Resiliency is an important characteristic for any successful organization. It allows businesses of all types to adapt to change, with minimal disruption to their work. In times of crisis like those we face today, resiliency is no longer optional. It’...Read More

Generally, with a fiasco as comprehensive and high profile as that of Iowa’s caucus app, there are multiple failure points at play. What’s not at all in question is that there were some major technical glitches with the ...Read More

It is not unusual for organizations to undergo some level of staff turnover during – and in correlation with – a significant CRM implementation. The process of clarifying organizational goals and examining business processes can prompt some people to question whether they ...Read More

Think of the idiom “The Straw that Broke the Camel’s Back” and apply it to a technology project. In any complex initiative, there will be challenges, hiccups, and errors. They should be expected, planned for, and dealt with as ...Read More

Big changes at your nonprofit can be scary, but there’s no doubt that they’re also exciting. When your organization opens the search for your next chief development officer or another top-level executive, you’re looking for a dynamic ...Read More

The months and week leading to a nonprofit technology project's Go-Live day can be stressful and nerve-wrecking. The time before, during, and after Go-Live are all critical points of change for your colleagues involved in the system change. Go-Live communications ...Read More

For nonprofit organizations, implementing a new nonprofit constituent relationship management (CRM) system can seem like a daunting challenge. But with a sound strategy and execution plan, it’s actually quite manageable. In this post, I’ll share some of the ...Read More