It is not unusual for organizations to undergo some level of staff turnover during – and in correlation with – a significant CRM implementation. The process of clarifying organizational goals and examining business processes can prompt some people to question whether they ...Read More

Think of the idiom “The Straw that Broke the Camel’s Back” and apply it to a technology project. In any complex initiative, there will be challenges, hiccups, and errors. They should be expected, planned for, and dealt with as ...Read More

Big changes at your nonprofit can be scary, but there’s no doubt that they’re also exciting. When your organization opens the search for your next chief development officer or another top-level executive, you’re looking for a dynamic ...Read More

The months and week leading to a nonprofit technology project's Go-Live day can be stressful and nerve-wrecking. The time before, during, and after Go-Live are all critical points of change for your colleagues involved in the system change. Go-Live communications ...Read More

For nonprofit organizations, implementing a new nonprofit constituent relationship management (CRM) system can seem like a daunting challenge. But with a sound strategy and execution plan, it’s actually quite manageable. In this post, I’ll share some of the ...Read More

An executive sponsor can play a crucial and multi-faceted role on an organization’s change management project, from ensuring that the project’s goals are aligned with overall organizational strategy to providing ongoing direction and accountability. This executive is not ...Read More

Over the past decade or so, the role of the executive sponsor has become well accepted in a wide range of for-profit and nonprofit organizations. In fact, most of the literature about project and change management suggests that having a ...Read More

I co-wrote a blog post with Classy to share our combined tips on preparing for technology change. We hope you’ll pop over to the Classy blog to check it out! Here’s a quick summary of what you’ll ...Read More

We often hear that a staggeringly high percentage of change initiatives fail. In fact, about 70%. We are living in an age of technical and social disruption – and today’s nonprofits are challenged to evolve through that disruption. Strong leadership during ...Read More

Humans, as a species, seem hardwired to resist major change. We tend to like things just the way they are. Change can be upsetting, cause anxiety, and even anger. As a result, most of us don’t like to talk ...Read More