Late last fall, I attended a workshop about generative artificial intelligence (AI) at the Association of Change Management Professionals regional conference in Toronto. I’ll admit, I walked into the conference thinking things like, “AI is a younger person’s ...Read More

In the realm of project management, risks are an inherent part of the journey, especially when it comes to software implementations. Every project, no matter how meticulously planned, carries a certain level of uncertainty. This is precisely why regular risk ...Read More

At Heller Consulting, we are thrilled when we get to embark on a new project. The beginning of a project is exciting. But before the project team hits the ground running, it’s critical that everyone is on the same ...Read More

It’s been another exciting year in the nonprofit technology space. Nonprofit organizations continue to evolve and adapt to changes in our world while technology providers offer new and expanding offerings. At Heller Consulting, we stay on top of technology ...Read More

Implementing a new nonprofit customer relationship management (CRM) system can seem like a daunting challenge. But with a sound strategy and execution plan, it’s actually quite manageable – and the benefits of a new CRM system can be well worth ...Read More

At Heller, we find it helpful to listen to experts discuss important topics that impact the nonprofit sector. That’s why we’ve started Connected Cause. Connected Cause is a podcast for leaders at nonprofits and higher education institutions, and ...Read More

When you think about digital transformation for your nonprofit, you might think about moving to more modern technology. But digital transformation is about more than just the tools you use. It’s about re-thinking processes, customer experiences, and even organizational ...Read More

After a whirlwind of changes over the past two years, it's not surprise that nonprofit staffs are burned out. At the same time, demands on nonprofits are continuing, and new technology or a new CRM at your organization may be ...Read More

Change does not come easily to most organizations. Inertia often rules the day, and Newton’s First Law of Motion (“a body at rest remains at rest”) can prove difficult to overcome. In fact, there is a fundamental difference between ...Read More

There’s a reason many of us put off getting a cell phone until we have to: for the first couple days (or weeks, in some cases), everything takes longer. There’s the upfront investment of time to set preferences ...Read More