Implementing a new nonprofit customer relationship management (CRM) system can seem like a daunting challenge. But with a sound strategy and execution plan, it’s actually quite manageable – and the benefits of a new CRM system can be well worth ...Read More

At Heller, we find it helpful to listen to experts discuss important topics that impact the nonprofit sector. That’s why we’ve started Connected Cause. Connected Cause is a podcast for leaders at nonprofits and higher education institutions, and ...Read More

When you think about digital transformation for your nonprofit, you might think about moving to more modern technology. But digital transformation is about more than just the tools you use. It’s about re-thinking processes, customer experiences, and even organizational ...Read More

After a whirlwind of changes over the past two years, it's not surprise that nonprofit staffs are burned out. At the same time, demands on nonprofits are continuing, and new technology or a new CRM at your organization may be ...Read More

Change does not come easily to most organizations. Inertia often rules the day, and Newton’s First Law of Motion (“a body at rest remains at rest”) can prove difficult to overcome. In fact, there is a fundamental difference between ...Read More

There’s a reason many of us put off getting a cell phone until we have to: for the first couple days (or weeks, in some cases), everything takes longer. There’s the upfront investment of time to set preferences ...Read More

If you’re hearing a lot more about change management these days, it’s not surprising. Change management helps businesses of all types adapt to change of all types, with minimal disruption to their work. In our hyper-changing world, change ...Read More

We’re seeing a trend here at Heller Consulting: More nonprofits are starting to research and invest in change management for their organizations. They’re recognizing the many benefits of change management for changes of all types, including process and ...Read More

When undertaking a major initiative or a technical implementation, clear communication is critical at every step of the way. Proactive communication is one facet of change management that permeates and accompanies every phase of transition, from articulating a vision to ...Read More

Digital transformation for nonprofits is not a new concept but has become an even more urgent reality since the fallout of COVID-19.  Nonprofits need to have a solid technical foundation in order to carry on with their important work. The ...Read More