Change Leadership Archives - Heller Consulting

A woman in a blue sweater sits at a kitchen table, looking thoughtfully at a laptop screen with her chin resting on her hand. An open notebook and pen are on the table beside her.

Change Leadership

Nonprofit technology training for real impact

At Heller Consulting, we know that technology transitions in nonprofits are never just about software—they’re about people, process, and purpose. Every new CRM, data platform, or digital tool is a catalyst for change, and the way you prepare your team for that change can make or break your project’s success. Why change management matters—especially now

Lyndal Cairns November 19, 2025

A young woman holding a stack of books stands in front of a whiteboard filled with complex mathematical equations and diagrams, smiling confidently—an inspiring image of higher education change management in action.

Change Leadership

A complete guide to higher education change management

As a higher education advancement professional, you have countless items on your to-do list to ensure your team is set up for success. From coordinating multi-touch outreach and wrangling manual data inputs to training staff to use new platforms, the size and scope of change is enormous. With so many factors at play, planning large-scale

Lyndal Cairns August 12, 2025

Change Leadership

How to Prepare for the Changes AI Will Bring to Your Nonprofit

Late last fall, I attended a workshop about generative artificial intelligence (AI) at the Association of Change Management Professionals regional conference in Toronto. I’ll admit, I walked into the conference thinking things like, “AI is a younger person’s game,” and “I have plenty of time to think about AI and its implications.” I was not

Kaia Swift March 18, 2024

Technology Strategy

3 Steps to Develop a High-Performing Team for Your Nonprofit

Your nonprofit might have a lot of talented staff members. But are they performing at their best within your team? Building a high-performing team takes time. It requires nurturing, developing individuals’ capabilities, and improving how those individuals work together. And it’s worth the time and effort. Developing a high-performing team leads to greater efficiency. Your

Kaia Swift October 11, 2023

Change Leadership

Brainstorming Tools for Your Nonprofit’s Technology Projects

When your nonprofit organization is embarking on a new technology project, you might not think of brainstorming as something you need to do. But, in fact, it’s an important step in building a strong technology strategy and a culture of continuous innovation and improvement. Why? Because technology strategy is about more than just implementing new

Kaia Swift October 5, 2023

Change Leadership

The Art of Proactive Risk Management in Nonprofit Tech Projects

In the realm of project management, risks are an inherent part of the journey, especially when it comes to software implementations. Every project, no matter how meticulously planned, carries a certain level of uncertainty. This is precisely why regular risk review meetings are a crucial aspect of successful project management. These sessions provide a platform

Okiemute Numa, PMP, CBAP September 26, 2023

Change Leadership

Getting Ready for Nonprofit Technology Projects: The Importance of the Project Kickoff

At Heller Consulting, we are thrilled when we get to embark on a new project. The beginning of a project is exciting. But before the project team hits the ground running, it’s critical that everyone is on the same page and heading in the same direction. What needs to happen when a project kicks off?

Kaia Swift August 14, 2023

Technology Strategy

Nonprofit Technology Resources: 2022 Roundup

It’s been another exciting year in the nonprofit technology space. Nonprofit organizations continue to evolve and adapt to changes in our world while technology providers offer new and expanding offerings. At Heller Consulting, we stay on top of technology news and trends that impact nonprofits. We also see what’s working and what’s not as we

Kaia Swift December 13, 2022

CRM

How to Craft a Purpose Statement to Improve Your Nonprofit’s Business Processes

I recently wrote a blog about improving your nonprofit’s business processes and building a culture of innovation. I covered multiple ideas about how to improve individual processes and develop a culture of continuous innovation and improvement. I pointed out that an important first step in any process improvement project is defining the purpose of the

Kaia Swift November 21, 2022

CRM

Principles and Practices for Nonprofit Excellence: A Holistic Approach to Business Process Improvement

When you consider your nonprofit’s goals, you might ask yourself, “Are we doing things as efficiently and effectively as possible?” Whether your focus is on development operations, program delivery, internal communications, or some other area of your organization, it’s a great question to ask because it gets to the heart of nonprofit operational excellence. One

Kaia Swift November 16, 2022

Optimization

Improve Your Nonprofit’s Business Processes and Build a Culture of Innovation

As a nonprofit professional, you might have noticed that the demands on nonprofit organizations are increasing. Board members, donors, and other external stakeholders are looking to nonprofits to inspire more people to support the organization’s mission, raise more money, and better tie dollars to mission impact. How can you improve your nonprofit’s business processes to

Kaia Swift October 28, 2022

7 Lessons Learned About the Implementation of CRM Systems

CRM

7 Lessons Learned About Implementing CRM Systems for Nonprofits

Implementing a new nonprofit customer relationship management (CRM) system can seem like a daunting challenge. But with a sound strategy and execution plan, it’s actually quite manageable – and the benefits of a new CRM system can be well worth the effort. In this post, I’m sharing some of our top lessons learned about the

Kaia Swift May 13, 2022