Change Leadership

Explore more insights from Team Heller.

Executive Sponsors Critical to Transformational Change

CRM

Tactical Advice for Beginning the Executive Sponsor Relationship

An executive sponsor can play a crucial and multi-faceted role on an organization’s change management project, from ensuring that the project’s goals are aligned with overall organizational strategy to providing ongoing direction and accountability. This executive is not working alone, however. Here some of the tactical ways the various other parties involved can help increase

Michael Spite July 23, 2019

Change Leadership

Preparing for Technology Change

I co-wrote a blog post with Classy to share our combined tips on preparing for technology change. We hope you’ll pop over to the Classy blog to check it out! Here’s a quick summary of what you’ll find: A technology change in your organization can be exciting, but it can also create tension, confusion, and

Kaia Swift July 15, 2019

Change Leadership

Lessons in Nonprofit Change Management: Deep Listening is Essential

We often hear that a staggeringly high percentage of change initiatives fail. In fact, about 70%. We are living in an age of technical and social disruption – and today’s nonprofits are challenged to evolve through that disruption. Strong leadership during changes can make the difference between transformational change that can take an organization to

Catherine Moore, MBA, CCMP July 11, 2019

CRM

Communication Best Practices: Are You Jeopardizing Your Change Project?

Humans, as a species, seem hardwired to resist major change. We tend to like things just the way they are. Change can be upsetting, cause anxiety, and even anger. As a result, most of us don’t like to talk about it. And therein lies the problem if you’re a change management team leader or executive

Jeffrey Appell July 9, 2019

CRM

4 Obstacles to Effective Project Sponsorship at Nonprofits — and How to Overcome Them

In a survey by change management research organization Prosci, project teams were asked to identify the greatest contributor to success when managing change — and the universal response was “executive sponsorship.” Yet, project managers consistently report a lack of visible and active sponsorship on the part of their leaders. In fact, nearly 50 percent of

Kaia Swift July 2, 2019

Change Leadership

2019 Association of Change Management Professionals Conference: Key Takeaways for Nonprofits

We’ve seen firsthand through our own personal experiences as well as through our clients the difference change management techniques can make in a project. Building up individuals working in the nonprofit sector with the key body of skill sets and tools in change management not only helps their technology projects be more successful, but also

Team Heller May 24, 2019

CRM

Does Your Nonprofit Strategy Put People First?

How well a nonprofit organization manages its constituent relationships is perhaps the most critical factor in determining the organization’s success in fulfilling its mission. What’s required is reliable, accurate, and easy-to-access information to manage the nonprofit’s relationship and engagement with each constituent so that the organization can strengthen those relationships to successfully carry out its

Team Heller April 15, 2019

CRM

Managing Change for Successful CRM Implementation

Here’s the simple truth: you cannot have a completely successful constituent relationship management (CRM) implementation without closely managing the organizational change it entails. While most discussions will center around the technological aspects of implementing a new platform or ecosystem the single most important thing you can do is to prioritize the people who will interact

Team Heller April 4, 2019

Change Leadership

Journey Maps for Project Stakeholders

I attended an ACMP Texas event in September and one session particularly inspired me. Lanette Ferguson of TEKsystems presented on the idea of using Journey Maps as a change management tool in technology implementations and I thought it was so awesome, I created a version that could be used for nonprofit tech projects.

Kaia Swift October 31, 2018

Change Leadership

Cynthia Coleman on Becoming a Certified Change Management Professional™

Our very own Cynthia Coleman has just earned her CCMP™ credential through the Association of Change Management Professionals. Over the years at Heller Consulting, we’ve learned that the logistics of strategy and technology projects can be managed through project management, but true success ultimately depends on how the individuals involved participate and adapt to new

Kaia Swift March 22, 2018