Heller hosted a CRM Success Luncheon in midtown Manhattan this month and as usual, the discussion provided detailed insights for all attendees. This unique event is an open discussion forum for organizations looking to extend their use of the Salesforce ...Read More

Nonprofits have a great selection of tools available to connect, engage, delight, and retain their supporters. Often when considering system upgrades to better serve their mission, organizations start by comparing the tools and features of different software. Certainly this is ...Read More

Supporting nonprofit organizations is more than just our jobs at Heller, it is an effort we are passionate about both in and out of work. To help support the causes and groups our team believes in, Heller provides employees time ...Read More

So you’ve seen the opportunity for marketing automation for your organization. Great. How should you best launch it within your organization? Should you dive in and make the most of momentum? Or should you build it up slowly over ...Read More

When managing change during a technology project, it is essential for individuals and departments to understand their role and responsibilities to help the organization through the transition. The planning team should consider each set of expectations, and determine if team ...Read More

The amount of strategy and planning you’ll need to make marketing automation effective usually means that you won’t be saving time – at least not at first. But don’t get disheartened. Your early investment will pay off in ...Read More

Technology change impacts everyone differently. Some people are terrified of technology change, and do everything in their power to maintain the same phone, computer, and television for as long as possible. Adventurous “early adopters” must have the latest and greatest ...Read More

How do you define a “successful CRM initiative”? What are the indicators that define it as “successful”? Is it successful if the organization meets their “go-live” release date with the new system? Is it successful if the database is properly ...Read More

Managing change is a subject that is coming up more and more often for nonprofit organizations as they consider their technology systems. But it’s not just technology that changes. Organizational strategies, processes, and systems all evolve together. To continue ...Read More

If you haven’t seen the news yet, Microsoft has launched a new division of the company called Microsoft Philanthropies, and has committed $1 billion of cloud computing resources to nonprofit and research organizations over the next three years. In addition ...Read More