Change does not come easily to most organizations. Inertia often rules the day, and Newton’s First Law of Motion (“a body at rest remains at rest”) can prove difficult to overcome. In fact, there is a fundamental difference between ...Read More

There’s a reason many of us put off getting a cell phone until we have to: for the first couple days (or weeks, in some cases), everything takes longer. There’s the upfront investment of time to set preferences ...Read More

We recently had the opportunity to develop a CRM Roadmap for a large food bank that wanted to streamline its systems and business processes to better serve its community. Like most food banks, it has a loyal constituency: many volunteers ...Read More

As we close the chapter on 2019, some of our team members reflected on the amazing clients we get to work with daily, the challenges we conquered together, and what we’re excited to learn in 2020. Achievements "This year, we successfully ...Read More

Heller Consulting is committed to providing up-to-date resources and information on topics that impact the nonprofit community. Our unique partnerships and associations with nonprofit organizations and software developers allow us to understand the continual advances in the market and cultivate ...Read More

Think of the idiom “The Straw that Broke the Camel’s Back” and apply it to a technology project. In any complex initiative, there will be challenges, hiccups, and errors. They should be expected, planned for, and dealt with as ...Read More

Many nonprofits use the Salesforce platform for such core functions as fundraising and program management. But it hasn’t always been a perfect fit for users, and many found they needed the help of coders to customize their views of ...Read More

Nonprofit organizations have been selecting fundraising technology solutions since we initially progressed beyond notecards to DOS-based basic systems in the ‘80s.  With the emergence of Windows based products, the process of selecting software solutions has, for the most part, remained ...Read More

We’ve seen firsthand through our own personal experiences as well as through our clients the difference change management techniques can make in a project. Building up individuals working in the nonprofit sector with the key body of skill sets ...Read More

Since its evolution out of the for-profit world’s customer relationship management software a number of years ago, constituent relationship management (CRM) has been often viewed by nonprofits as simply a technology or a set of software applications. In reality, ...Read More