Today, Salesforce announced the release of the new Nonprofit Cloud. The new Nonprofit Cloud is a suite of nonprofit technology solutions built for the nonprofit sector. Nonprofit Cloud includes Sales and Service Cloud as well as Program Management and Case ...Read More

Many higher education leaders are seeking innovative ways to interact more effectively with donors, alumni, and other constituents. They’re also continually looking for new approaches to improve the experience of those audiences in today’s evolving digital world. Here ...Read More

It’s been another exciting year in the nonprofit technology space. Nonprofit organizations continue to evolve and adapt to changes in our world while technology providers offer new and expanding offerings. At Heller Consulting, we stay on top of technology ...Read More

If your nonprofit is making the move from Raiser’s Edge to Salesforce Nonprofit Success Pack (NPSP), an important thing to consider is terminology. The two systems are different, so your organization will need to learn some new vocabulary to ...Read More

If your nonprofit uses Salesforce or Pardot (which is now called Marketing Cloud Account Engagement,), you might have heard about something called Campaign Influence. It’s a capability in Salesforce that helps measure the effectiveness of marketing efforts. The possibilities ...Read More

Like all of us, nonprofit organizations must adapt to economic, political, and societal changes in our world. The latest Nonprofit Trends Report from Salesforce (fifth edition) offers useful insights into the challenges nonprofits are facing today, and which are faring ...Read More

Here at Heller Consulting, we continually keep our eye on trends in technology that impact the nonprofit sector. That includes new products as they emerge on the scene. At last month’s Dreamforce conference, the big Salesforce product announcement was ...Read More

The last few years have accelerated change for every individual and institution. In higher education, colleges and universities were thrown endless hurdles all while balancing how to best support their students and staff. Now, more than ever, technology plays an ...Read More

I recently wrote an article on this blog about what to know if your nonprofit is considering a move from Raiser’s Edge. One point I made is that if you’re wanting to incorporate more customer relationship management (CRM) ...Read More

If your nonprofit uses Pardot (renamed Marketing Cloud Account Engagement earlier this year), you probably know that it’s a powerful marketing automation tool in the Salesforce ecosystem. Salesforce is continually rolling out new features and enhancements for Pardot, making ...Read More