Food Banks Archives - Heller Consulting

CRM

How Food Banks are Using Salesforce Throughout the Organization

As food banks continue to meet the needs of their communities, a significant number are now using Salesforce Nonprofit Success Pack (NPSP). They’re using this customer relationship management (CRM) solution as the core of their technology ecosystem to improve efficiency and effectiveness around everything from programs and fundraising to volunteer management. How food banks are

Kaia Swift June 18, 2021

Technology Strategy

Food Bank CRM: Programs vs. Fundraising

Gaining buy in for new CRM technology across multiple departments challenges even the nimblest organizations. For food banks, the needs and interests of program staff and the fundraising department require careful consideration, especially in cases where not everyone agrees on the best path forward. A comprehensive CRM strategy must ensure that both departments are armed

Kaia Swift June 23, 2020

CRM

How San Antonio Food Bank Scaled to Support a Dramatic increase in Volunteers, Donors and Beneficiaries through its customized Salesforce CRM

Before the Coronavirus swept through the country and millions were left unemployed, a typical giveaway for San Antonio Food Bank would serve 200 families with the help of 20 volunteers. Leading up to a giveaway at the Alamodome on Friday, April 17, they were preparing to hand out food to more than 2,000 households while managing 400 volunteers. The staggering increase in numbers can be

Kaia Swift April 18, 2020

Food Banks

Food Bank Impact and Response to Coronavirus

At Heller Consulting, we work with a significant number of food banks to ensure their technology meets their needs both every day and during times of critical need. I wanted to share a quick note on some of the stories we are following as we support our clients in responding to COVID-19. Feeding America described

Kaia Swift March 19, 2020

CRM

CRM Roadmap to Transform a Food Bank

We recently had the opportunity to develop a CRM Roadmap for a large food bank that wanted to streamline its systems and business processes to better serve its community. Like most food banks, it has a loyal constituency: many volunteers are also clients; many donors also volunteer; individuals might first encounter the food bank through

Team Heller February 21, 2020

Technology Strategy

Food Banks, Intrigued by Salesforce, Wonder What to do Next

Food banks and hunger relief organizations across the country are taking a closer look at Salesforce and its potential to transform business operations throughout the organization. Connecting data across programs that serve diverse needs can bring efficiency to business operations and new opportunities to track and identify the impact that is being made. For programs,

Kaia Swift February 20, 2020