HealthPartners is an integrated healthcare organization providing health care services and health plan financing and administration. It is the largest consumer governed nonprofit healthcare organization in the U.S. and is supported by eight hospital foundations.

Highlights:

Challenge: Working more efficiently across eight hospital foundations

HealthPartners is supported by eight hospital foundations that each uses its own CRM solution. The organization wanted to help the family of foundations work more efficiently by implementing a shared CRM solution that would allow the foundations to share useful information and eliminate duplicate fundraising efforts while continuing to serve the unique needs of their local communities.

Solution: Assessment, requirements prioritization, technology vision, and CRM selection

HealthPartners turned to Heller Consulting to assess how the eight foundations were using their individual CRM systems, identify one CRM system that could meet all of the foundations’ needs, and determine how to implement the new CRM system as efficiently as possible.

The Heller Consulting solution included:

“Managing the people side of change is often the most challenging and the most critical to the success of any major change. At HealthPartners, I’ve learned a lot about change management with my colleagues thanks to the stellar guidance we have received from Heller Consulting.”

– Pahoua Yang Hoffman, Senior Vice President of Government and Community Relations, HealthPartners

Result: A shared technology vision and a clear path forward

HealthPartners now has a clear technology vision in place for its family of hospital foundations.   The HealthPartners team is confident that they will be able to make a strong CRM selection that will align with the organization’s long-term goals. The organization plans to work with Heller Consulting to develop an implementation roadmap based on the final selection – ultimately resulting in one shared CRM solution across the eight hospital foundations.

The owner of this website has made a commitment to accessibility and inclusion, please report any problems that you encounter using the contact form on this website. This site uses the WP ADA Compliance Check plugin to enhance accessibility.