The mission of Family Caregiver Alliance (FCA) is to improve the quality of life for family caregivers and the people who receive their care. For over 40 years, FCA has provided services to unpaid family caregivers of adults with physical and cognitive impairments.
The Heller Consulting team provided FCA with an outstanding webinar series. It was interesting, engaging, and offered attendees a nice balance of participation and reflection.
CRC Expansion Project Manager
In 2019, FCA proposed a plan to move from multiple client record systems to a single unified telehealth platform as part of a broader expansion plan funded by the state of California. With a system of 11 separate Caregiver Resource Center (CRC) entities, the organization recognized multiple potential challenges in moving to the new technology and streamlining processes and core services, including:
Within the 11 different CRCs, staff have different levels of experience and comfort with technology.
The CRC system had prior experience with a system that was halted in 2008 due to an economic recession. That experience had an impact on the perception of this new project.
Individual CRCs are spread all over California, serving differing constituencies. All provide a core set of services, and all have modified their core CRC services and programs to support the caregivers that they serve locally.
During the first year of the project, the world began to change in response to the COVID-19 pandemic. Many of the change management principles and content the Heller team shared helped the CRCs to adapt to changes and navigate through the unexpected.
FCA turned to the Heller Consulting team for help preparing the organizations to adopt the new technology as smoothly as possible. As certified change practitioners, the Heller team worked with FCA to build a customized change management workshop and webinar series based on best practices and many years of experience with change management projects for nonprofits.