Blackbaud is sending its strongest messages yet that it intends to sunset support for Raiser’s Edge 7, leaving thousands of nonprofits considering the future of their donor software.
What does an RE7 sunset mean for nonprofits?
Blackbaud has long been encouraging users to migrate to their cloud offering Raiser’s Edge NXT. While no specific sunset date has been announced, Heller clients have reported hearing that support could end as soon as next year.
Organizations that are using RE7 through the sunset may first lose access to support and technical help, then Blackbaud could stop offering updates and patches, introducing significant risks and security concerns. Longtime technology leaders may recall that users had 11 months to move during the Luminate CRM sunset—so the time to consider your options is now.
Why are nonprofits reluctant to move?
RE7, which launched in 1999, was a self-hosted platform that was immensely popular among nonprofits. Orgs ranged from tiny nonprofits with ten staff, to those raising over $60 million annually. For many, it was their first CRM and they invested heavily in both configuration and workflow development, setting it up for their unique needs.
Unlike modern cloud-based CRMs, Raiser’s Edge 7 was a one-time platform investment, and once they had developed the infrastructure to self-manage, there was little incentive to move to a subscription model.
Other disincentives include:
- Cost: Although not enormous, the cost of migration is not insignificant.
- Functionality: RE NXT is fairly similar to RE7, with few compelling new capabilities.
- Technical limitations: Orgs with large volumes of gift processing will find RE NXT currently less able to handle their workloads.
What are some options for nonprofits on RE7?
Raiser’s Edge NXT (RE NXT): a familiar interface and functionality
RE NXT offers a web view and a database view, with the latter being very similar to RE7, making the transition comfortable for users. However, database admins warn that some advanced features familiar to RE7 users are still only available in the database view in NXT.
Blackbaud CRM (BB CRM): A purpose-built enterprise solution
BB CRM is targeted at larger nonprofits and offers extensive capabilities specific to fundraising (such as direct mail functionality) as well as specific features like grateful patient programs.
Alternative fundraising-only platforms
Some nonprofits will be looking at a move to purpose-built fundraising CRMs like Virtuous, Neon CRM, Kindful, and Bloomerang. They may support some of a nonprofit’s needs but don’t offer the same level of sophistication as RE NXT, Salesforce, or Microsoft.
Salesforce, Microsoft Dynamics: Rival platform-based solutions
These best-in-class cloud solutions offer more customizable and extendable solutions and are suitable for orgs looking to overcome the constraints of RE7.
RE7 migration considerations
It is crucial for orgs to be proactive. Assess your needs, survey the marketplace, and understand the costs and alternatives. This will help you make an informed decision and know your bargaining position as you’re speaking with platform vendors.
Some considerations include:-
- Orgs facing challenges with integration and customization in RE7 may find platform-based solutions like Salesforce or Microsoft Dynamics more suitable for their needs.
- Solutions like Kindsight ascend offer a managed approach, combining the benefits of a platform-based solution with vendor support.
The end of life for RE7 presents both challenges and opportunities for nonprofits. By exploring the available options and planning ahead, your org can transition smoothly to a new solution that meets your needs and supports your mission.
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Client Experience Manager
Jessica has more than 20 years of experience working at nonprofits like the National Domestic Violence Hotline, National Multiple Sclerosis Society, Planned Parenthood, and Ronald McDonald House Charities of Central Texas. She's filled nearly every role imaginable from database manager and grant writer to director of development so she understands the anxiety and challenges transformational change can create at all levels of the user experience.
Jessica is passionate about nonprofit impact and supports several national and local social justice, arts, health, and environmental organizations through donating and volunteering.
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Director of Sales and Marketing
Jett works collaboratively with nonprofits to map their business needs to CRM tools and functionality so that organizations can deliver their missions more effectively and raise money more efficiently. With more than 15 years of fundraising experience, Jett has had the opportunity engage with many areas key to nonprofit technology and fundraising including individual giving, peer-to-peer events, and enterprise system implementations.
A graduate of The University of Texas with a BS in Radio-Television-Film and an MBA from the McCombs School of Business, Jett has a deep appreciation for the need to map investment to impact to ensure nonprofits are being the best possible stewards of their funding. Jett is proud to support an array of health, arts and environmental organizations through volunteering and direct donations.
Jett is a frequent speaker and thought leader at nonprofit conferences. He volunteers regularly with health, arts and environmental organizations.
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Director of Marketing
Lyndal has worked at the intersection of nonprofits and technology for most of her career, building strategic marketing programs and managing data-driven campaigns at the San Francisco AIDS Foundation, Nonprofit Technology Network, InfluxData, and others. She leads Heller’s marketing efforts and is excited to position Team Heller as the partner of choice for nonprofit and education advancement leaders. When not at her desk, Lyndal is usually on a hiking trail or listening to a podcast about star stuff.
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