Cathy Moore, Author at Heller Consulting

lessons-change-management-deep-listening

Change Leadership

Lessons in Nonprofit Change Management: Deep Listening is Essential

We often hear that a staggeringly high percentage of change initiatives fail. In fact, about 70%. We are living in an age of technical and social disruption – and today’s nonprofits are challenged to evolve through that disruption. Strong leadership during changes can make the difference between transformational change that can take an organization to

Cathy Moore July 11, 2019

4 Obstacles to Effective Project Sponsorship — and How to Overcome Them

CRM

4 Obstacles to Effective Project Sponsorship at Nonprofits — and How to Overcome Them

In a survey by change management research organization Prosci, project teams were asked to identify the greatest contributor to success when managing change — and the universal response was “executive sponsorship.” Yet, project managers consistently report a lack of visible and active sponsorship on the part of their leaders. In fact, nearly 50 percent of

Smita Vadakekalem July 2, 2019

CRM

Why Is Every Vendor Talking about Impact Measurement?

If you have been paying attention to nonprofit vendor marketing in the past year you’ve surely noticed an ongoing theme – an emphasis on impact measurement. Salesforce: “Impact – social impact, impact on a community, impact on a neighborhood – is achieved by changemakers in the nonprofit sector who design and deliver great programs and

Cathy Moore May 23, 2019

9 phrases that mean trouble egg brink fall

Change Leadership

Hear This: Common Phrases That Undermine Project Success

During a technology initiative, the signs of trouble are not always clear. Team members can be working their hardest to complete their tasks, but somehow the project milestones keep getting delayed or redefined. Rarely do staff want to pull the emergency brake on a project, openly calling attention to major concerns, even if they are

Cathy Moore February 22, 2018

change-management-recognize-avoid-resistance

Change Leadership

Recognizing Resistance to Change in Nonprofit Projects

It’s somewhat commonly known that a large portion of change initiatives, including technology-based initiatives, fail. While the percentage varies by study, it’s high – about 70%. We are living in an age of technical and social disruption – and today’s nonprofits are challenged to evolve through that disruption successful while stewarding donor dollars effectively. The

Cathy Moore November 9, 2017

CRM

Integrated Cross-Channel Marketing for Nonprofits is Essential

As our world becomes more digitally connected, nonprofit and Higher Ed constituents are faced with an increasing quantity of messages coming from multiple channels. Emails, social feeds, and ads across the internet are all becoming customizable to individual preferences. While ‘being known’ was once a unique customer service experience, constituents have come to expect highly

Cathy Moore July 13, 2017

Change Leadership

Change Management as a Client and a Consultant

I remember hearing often growing up that “Change is the only constant in Life” (Heraclitus). I also remember years ago when my mother said to me “For someone who claims to hate change, you sure seem to embrace it”. More than I was aware at the time, she was totally right. Since then I’ve found

Cathy Moore April 27, 2017