Rebecca Nguyen, Author at Heller Consulting

Options for Raiser’s Edge Users

Options for Raiser’s Edge Users EMERGING TRENDS IN FUNDRAISING TECH Table of Contents Introduction: Power Your Mission with the Best Technology So you’re at a crossroads with your fundraising technology. Whether you’re on Raiser’s Edge 7 and facing the end of Database View, or you’re on NXT and it’s not meeting your needs, making

Rebecca Nguyen May 1, 2025

Advancement Tech Best Practices

Advancement Tech Best Practices Table of Contents Introduction Advancement teams are vital for ensuring the financial stability and growth of their institutions but they face significant challenges—both internally and externally. They are charged with engaging donors across an increasing number of channels in an ever more complex fundraising landscape. Many institutions face hurdles with outdated

Rebecca Nguyen March 14, 2025

Reimagining Engagement

Reimagining Engagement How the Right CRM Transforms Donor Relations Table of Contents Introduction Effective donor relations are crucial for nonprofits to build lasting relationships, increase donor retention, and drive fundraising success. A well-implemented CRM system can streamline donor management, enhance communication, and provide valuable insights to optimize engagement strategies. This guide explores how CRMs

Rebecca Nguyen February 1, 2025

Resources for Food Banks

Resources for Food Banks Table of Contents Introduction Today, food banks are facing unprecedented demand. Having a comprehensive CRM ecosystem is critical to meet the dramatic increase in volunteers, donors, and beneficiaries. Many institutions face hurdles with outdated and fragmented technology systems that hinder operational efficiency and personalized appeals. By modernizing these systems and integrating

Rebecca Nguyen January 19, 2025

The Basics of Microsoft Cloud for Nonprofit

The Basics of Microsoft Cloud for Nonprofit Table of Contents Introduction A global leader in technology innovation, Microsoft offers a strong and steady rollout of products and functionality for the nonprofit sector. For organizations looking to move to a cloud platform, Microsoft Cloud for Nonprofit is a compelling option. Microsoft’s vision for nonprofits Microsoft has a

Rebecca Nguyen October 14, 2023

The Basics of Salesforce Solutions for Nonprofits

The Basics of Salesforce for Nonprofits Table of Contents Introduction: More Options You may be considering using Salesforce solutions for your nonprofit organization. But your choices in Salesforce offerings are different than they once were – even just a year ago. Today, you have more options. In the past, if nonprofits wanted to adopt

Rebecca Nguyen October 14, 2023

2023 Digital Transformation Trends for Nonprofits

2023 Digital Transformation Trends for Nonprofits Staying Ahead of the Curve Table of Contents Introduction Welcome to our annual report about key trends in the nonprofit technology sector. The past year has been a period of transition and adaptation for nonprofits, as organizations have navigated a rapidly changing landscape of data, technology, and talent.

Rebecca Nguyen August 19, 2023

CRM

Building the Business Case for Nonprofit CRM

If you’re like many nonprofit professionals, you might have found that your nonprofit’s technology foundation didn’t hold up well under the stress test of the COVID-19 pandemic and the fallout that followed. You might also have found that as your organization evolves and adapts to changing world conditions, your data management systems continue to limit

Rebecca Nguyen January 27, 2021

CRM

The Growing Potential of Microsoft Solutions for Nonprofits

The world of nonprofit technology is an exciting place these days. As it continues to shift and grow, there is an increasing number of solutions that can help you meet your organization’s strategic goals. Today, I’m sharing how Microsoft is taking the possibilities for nonprofit tech solutions to an entirely new level. A little background

Rebecca Nguyen October 1, 2020

CRM

Microsoft’s Nonprofit Accelerator for Dynamics 365 Built On the Nonprofit Common Data Model and What it Means

For many of our clients, standardizing business processes and increasing efficiency across the organization are key priorities. It can be incredibly challenging to streamline operations when you have an Enterprise Resource Planning (ERP) solution to manage your warehouse or distribution operations and a Customer Relationship Management (CRM), a digital fundraising solution, and a marketing automation

Rebecca Nguyen April 27, 2020

Technology Strategy

More Technology Resources for Nonprofits During the COVID-19 Crisis

As your nonprofit’s circumstances continue to evolve, we want to make sure you are aware of the latest offerings from the largest technology vendors to nonprofits. In an update to our post of March 20, what follows is a summary of what’s currently available from the “Big 3” vendors – Microsoft, Salesforce and Blackbaud. We’re

Rebecca Nguyen April 15, 2020

Technology Strategy

Getting Started with Microsoft Teams Plus 6 Quick Tips

As many nonprofit leaders are quickly finding out, effectively utilizing online collaboration tools is vital to managing a remote workforce. With the sudden onslaught of workers now operating from home, Microsoft has begun offering a free 6-month Office 365 E1 Trial, including Microsoft Teams. At Heller Consulting, we use Microsoft Teams as our primary way

Rebecca Nguyen March 31, 2020