Salesforce Implementation

YouthBuild partners with opportunity youth to build the skillsets and mindsets that lead to lifelong learning, livelihood, and leadership. At more than 275 YouthBuild programs across the United States and around the world, students reclaim their education, gain job skills, and become leaders in their communities.

 

 

 

 

 

 

Highlights:

Challenge: Moving to more customizable and integrated systems

YouthBuild needed their CRM system to support the organization’s robust network of partners, which sponsor and manage YouthBuild programs throughout the world. With CRM software that was difficult to customize, plus additional technology that lacked integration and created data silos, the YouthBuild team wanted more integrated technology with Salesforce at its core.

The organization sought a technology partner with extensive knowledge of Salesforce that would also work closely with them to implement each solution in a thoughtful, purposeful way.

Solution: Implementation of multiple systems with Salesforce NPSP at the core

Heller Consulting worked with YouthBuild to implement multiple new solutions centered on Salesforce NPSP. The solution included:

Result: Integrated technology that aligns with YouthBuild’s goals and structure

YouthBuild has successfully moved to new technology systems that integrate well and support the organization’s unique partner structure. With Salesforce NPSP at the core, the solutions work together to help YouthBuild improve processes and increase the effectiveness of fundraising, marketing, and programs.

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