In case it isn’t clear from our posts and resources, we're CRM superfans at Heller Consulting. We’ve lived and breathed donor management and constituent engagement for over two decades, and we're still fascinated by the strategies and tools ...Read More
When was the last time a company provided you with an exceptional customer experience?
This year I finally achieved one of my personal goals and joined a new gym. I'd never registered for a fitness class quite like this, and ...Read More
Project management styles are often considered where pros and cons are explored to determine the best approach for an organization. For some, chief criteria might be earliest access to tools. Others might require an articulated project plan, upfront. And others ...Read More
The promise of true CRM – that fabled 360° view of your constituents – is achievable only when nonprofit business units across an enterprise join together. By combining data and aligning business processes through the use of technology, a unified constituent profile can ...Read More
In delivering large enterprise-wide CRM implementations, the Heller team commonly engages with headquarters, or the national entity of a nonprofit organization, in pursuit of strengthening constituent relationships. As part of this process, organizational dialogue related to constituent engagement grows and ...Read More
Nonprofit CRM implementations are often lead by a fundraising need. Development teams serve as strong catalysts for change as they are frequently the first to feel the impact of aging technology, and can demonstrate a clear benefit to opportunities presented ...Read More