Case Study: Project Open Hand

Project Open Hand serves the Bay Area’s most vulnerable citizens who are fighting serious illness, isolation, and the challenges associated with old age, delivering over 2,500 meals and 200 bags of groceries daily. With 125 daily volunteers, a fully functional grocery center, an indoor green house, seven different meal plans, and hot meal delivery/pick up service, the staff has their hands full.

For some time, Project Open Hand was using multiple, disconnected systems to manage interactions with clients, volunteers, and donors, but none of them were meeting their needs. Each system had issues: lack of basic functions, inability to create necessary reports, limited/no technical support, etc. These problems were not only creating unnecessary delays and challenges, but were also roadblocks, preventing Project Open Hand from truly understanding critical connections between donors and volunteers.

By working together, Heller and Project Open Hand came up with a strategic implementation plan to smoothly transition Project Open Hand onto a single, cohesive system, and to streamline and optimize the inter-related aspects of the organization’s business processes. Visit the Salesforce Foundation project overview here.

Download the case study now to read more about how Heller Consulting worked with Project Open Hand to move them onto the Salesforce platform.

For additional information, the Salesforce Foundation and Project Open Hand hosted a webinar on September 24, 2015 about the project that is viewable here: View Salesforce Foundation webinar in new window

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