To be able to grant more wishes to more children, Make-A-Wish needed to take advantage of the similarities between chapters to create a standardized solution that would save time and money while ensuring the unique delivery of each child’s one true wish. At the same time, they needed to account for the differences inherent in the independent nature of individual chapters. The success of this initiative would rest on Make-A-Wish America earning the trust and support of the individual chapters.
That’s where we came in. We provided change management services that established a relationship of trust and mutual respect.