Sharing Knowledge

Heller is committed to providing up-to-date resources and information on topics that impact the nonprofit community.

Our unique partnerships and associations with nonprofit organizations and software developers allow us to understand the continual advances in the market, and cultivate rich insights. As we combine these perspectives with our own experiences and knowledge, we are able to create reference materials useful to nonprofit organizations of all sizes.

From short, focused blog posts, to extensive white papers and reviews, we strive to share the knowledge we’ve gained with our nonprofit community. Please use this information to help you make better decisions for your organization, and contact us if you have any questions.

Featured Posts

CMS Platforms: A Guide for Nonprofits


An effective Content Management System (CMS) integrated with your system database and CRM can make a huge difference in the experience a website visitor will have on your website, and is often instrumental in converting a casual visitor to a valuable donor.

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Donor Management and Fundraising Apps for Nonprofits


There is an exciting new world of donor management applications for nonprofits to choose from today, but where do you start? After the discontinuation of Common Ground nonprofits were concerned about how the market would change and evolve. To fill this need for information Heller created this in-depth review of top fundraising applications built on the platform.

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Integrated Suites Product Review


Many nonprofits feeling the frustration of juggling data in and out of multiple systems. With more online marketing applications available, nonprofits often have at least one database to manage “offline” traditional fundraising and donor management, and another database to manage online marketing efforts.

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Business Intelligence for Nonprofts

Business_Intelligence_Nonproft_Sector_WhitepaperBusiness intelligence (BI) is the processes and technologies that transform data into information to help move an organization forward, and can be an effective tool for nonprofits to serve their mission more effectively and efficiently. Heller Consulting’s latest paper, Business Intelligence Applications for the Nonprofit Sector is an excellent way to learn what BI is while providing a review of the current BI technology landscape.


Review of Business Intelligence Tools for Nonprofits

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Get CRMready™ The nonprofit CRM readiness workshop

Get_CRM_Ready_Free_Webinar_ProgramJoin Keith Heller of Heller Consulting for a FREE webinar series clearly explaining what CRM is, what it does, and how to make it happen in your organization.

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Insights Into CRM for Nonprofits

CRM_Insights_Leading_Nonprofits_WhitepaperTo better understand how nonprofit organizations perceive Constituent Relationship Management (CRM), we interviewed executives from 30 nonprofit organizations to uncover their thoughts on their strategic, operational and technical goals, activities, and challenges within the context of CRM.  We’re sharing our report of participants’ insights based on our discussions with them.

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Getting To Know

Understanding what your technology can do and how to use it efficiently will help you get the most from it. These resources will help you get to know your technology better.
For more information on how Heller can help you with understanding the platform, click here.

Is Salesforce The Right Solution For Your Mission Management Needs?

This video will show you how can help you respond quickly and consistently to toll-free helpline/call center requests, and help you provide better service, more efficiently, to your constituents. Additionally it will teach you how you can use to more efficiently award and manage grants, including receiving and evaluating applications.
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Here are small applications you will need for file compression and file transfer.

Filezilla Client For Windows

FileZilla is an open source software distributed free of charge under the terms of the GNU General Public License. Supported platforms: Windows XP, Vista and Windows 7 are supported, each both 32 and 64 bit.

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Getting To Know Convio Products

We really like nonprofit software. We know it well. What can we say — we’re techies. That’s why we’ve created these resources to help you get to know your Convio products better. While the Convio products have been long-absorbed by Blackbaud, we still think back with fondness, and keep these available just in case.

Accounting Reconciliation In Common Ground

Reconciliation with accounting is a business process that many fundraising staff think would be best solved with “one-button” integration. Yet, full integration between development and accounting databases is rarely the best solution for dealing with this essential task. This guide helps Common Ground administrators design efficient accounting reconciliation business processes and effectively communicate financial information to their accounting counterparts.

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Getting To Know Blackbaud Raiser’s Edge™

One of the best ways to ensure you get the most from your nonprofit software is to understand what it can do and how to use it efficiently. That’s why we’ve created resources to help you get to know your Blackbaud Raiser’s Edge software better.
For more information on how Heller can help you with Blackbaud products or transitions, click here.

Evaluating Your Raiser’s Edge System

Your Raiser’s Edge system is in a continuous state of change because your fundraising strategies, operational practices and staffing are always changing. In this dynamic environment, the appropriate goal is not the “perfect” database, but rather the appropriate system to meet your needs. This document will teach you three fundamental steps to help you get there.

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