Laura Bibbo, PMP
Senior Strategist/Services Delivery Manager
Before coming to Heller, Laura spent eight years working in fundraising at Massachusetts General Hospital, assisting, initiating, and implementing a variety of business process and CRM improvement projects. As Heller’s Senior Strategist and Services Delivery Manager, she is adept at defining and coordinating complex projects while managing the resources required to bring CRM solutions to life. Laura earned a Bachelor of Science in Human Services from the University of Hartford, and is a Project Management Institute-certified Project Management Professional. She is also a Salesforce-certified Administrator and is certified in Covio Luminate Online, Luminate CRM, and TeamRaiser. In addition, Laura is one of the first 500 people in the world to earn her Certified Change Management Professional™ credential through the Association of Change Management Professionals. When not working with clients, Laura enjoys exploring Point Reyes and the great outdoors of Northern California.