Crystal has served nonprofit organizations for over 16 years, working with higher education and animal rights organizations. Her experience includes business operation development, Salesforce platform management, system administration, and custom application development. She has detailed experience implementing and configuring Nonprofit Success Pack (NPSP), NGO Connect, and Causeview, as well as integrating tools such as QuickBooks, FormAssembly, DemandTools, Conga Composer, PROscore by IWave, Apsona for Salesforce, KnowWho, CQ Engage, and SUMO Scheduler. Crystal earned an associate degree in Accounting, a bachelor’s degree in Business Administration and Management, and is a Salesforce-certified Administrator. When not focused on Salesforce projects, Crystal loves spending time with her son and enjoys attending music events, conducting paranormal investigations (ghost hunting), gaming, and exploring abandoned locations for their historical value.