Case Study: CCSSK Engagement Journey

To get started on a plan for a new engagement center, the Canadian Cancer Society in Saskatchewan (CCSSK) needed to understand how its participants, donors, volunteers and cancer survivors were going to interact with their system. Heller and CCSSK worked together to define how each constituent would be introduced to the organization, how they would first get started, and how their participation would continue over time. This detailed pre-planning laid out a blueprint for the priorities and requirements for the engagement center and clarified how each department would interact. By focusing on the needs of their constituents, CCSSK was able to step away from comparing software features and create an engagement center that truly serves the needs of their constituents.

Download the case study now to read more about how Heller worked with CCSSK to detail a specific Engagement Journey designed to nurture and build richer relationships with their donors, volunteers, and constituents.

Download the case study now

About the author

Team Heller

Heller Consulting has been helping nonprofits establish and improve their communications, fundraising and mission management systems for 18 years. Our distinctive methodology comes from our hands-on experience with the technology AND strategies utilized by today’s successful nonprofits to build rewarding constituent relationships.

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