Experienced with Blackbaud ®

Consulting for nonprofits since 1996

In 1996 Heller Consulting started offering consulting services to nonprofit clients using Blackbaud® software. NOTE  Our experience enables nonprofits to improve operational efficiency, build strong relationships, and raise more money to support their missions. Over 24,000 organizations use Blackbaud products for fundraising, accounting, website management, direct marketing, business intelligence, prospect research, and analytics. We help our clients take advantage of their donor, fundraising and constituent engagement systems including Raiser’s Edge®, NetCommunity®, and Luminate Online™ (formerly Convio®) and Luminate CRM® / Common Ground®.  We can also integrate these tools with other accounting, program, online and CRM systems.

Whether you need basic streamlining, a complex multi-site database merger, or to move to a new system, our seasoned experts understand both the big picture and intricate details that ensure a successful outcome. For larger projects, we provide a comprehensive roadmap and change management plan to make sure every step goes as intended, and get your solutions running with the least amount of interference with your daily operations. Contact us now to find out how we can get your systems running at full efficiency again.

Luminate® Consulting

Luminate is a cloud-based constituent engagement solution for larger nonprofits. It combines a CRM product (Luminate CRM™) — built on Salesforce.com’s powerful platform — with an online fundraising suite (Luminate Online™). It also includes analytics capabilities to meet the more complex output needs of large nonprofits. It’s open and extensible, and allows you to analyze the relationships you have with donors, volunteers, advocates and other constituents so you can design integrated, multi-channel campaigns.

Luminate has a plethora of capabilities, but we know that the same solution is not right for everyone. We can help you decide if Luminate is the right solution for you, and if it is, help you implement Luminate CRM, and create strategies to utilize Luminate CRM and Luminate Online effectively for your organization. Here are just a few of the services we provide:

  • CRM Roadmap – We’ll develop your near-term implementation plan and longer-term map for moving toward a full CRM environment that maximizes the value to your organization.
  • Application selection — You’ll likely want to take advantage of the many powerful tools that can work with your system.  We’ll help you make sense of your options and choose the right tools for you.
  • Implementation — We help you implement your system, providing data conversion, business process streamlining and project management expertise to ensure successful adoption by your staff team and optimal value and impact for your organization.
  • Process improvement — We’ll help you improve – and document – your business processes and software knowledge so your staff team can operate more effectively and efficiently.
  • Software optimization — We configure and optimize your system’s many features to match your organization’s needs so you get the most from your technology investment.
  • Documentation — Solid process documentation ensures things are done right the first time, and every time. Seasoned managers and new staff will all be able to work the same way, and reference the same steps for greater accuracy and integrity, which ultimately impacts the adoption and value of your system.
  • Training — We make sure your team understands the most efficient and effective ways to work with and utilize your system to get the most out of it each day.

The Raiser’s Edge® Consulting

The Raiser’s Edge has earned its status as a veteran, market-leading donor database and we’ve been working with it since 1996. In fact, we’ve possibly done more work on Raiser’s Edge than any other independent consulting firm.

More importantly, we understand fundraising, operations, and what you need to be successful. And we understand this all “from the inside”— most of our consultants have worked in nonprofit fundraising departments as database administrators and some even as fundraisers as well. Our goal is to tie everything together and streamline your system to best support your fundraising strategies.

Here are just some of the ways we can help you:
  • System Assessment — We evaluate how you use your system, identify bottlenecks and opportunities, and give you a clear plan for improving the system and its use.
  • Supporting fundraising strategies — We enlist the most appropriate features to support your key fundraising methods, such as direct mail, moves management, grants and special events.
  • Streamlining, optimization, and data clean-up — We design and implement a coding structure that will most easily support your reporting and list needs. Then, we clean up your data to fit the new structure.
  • Multi-site mergers and migrations  — Combining multiple databases into one, and upgrading to new systems can be difficult. Our experts know the right ways to get it done without missing a beat (or byte).
  • Training — We make sure your team understands the most efficient and effective ways to work with and utilize your system to get the most out of it each day.

Note: Heller Consulting is in no way affiliated with, sponsored, or endorsed by Blackbaud, Inc. Blackbaud, Inc. does not provide training materials or any form of certification to outside consultants. Neither the content of this website nor the content of the consulting and/or training services offered by Heller Consulting have been provided or otherwise approved by Blackbaud, Inc., and Blackbaud, Inc. is not responsible for the accuracy, completeness or reliability of the services offered by Heller Consulting. Blackbaud®, Luminate®, The Raiser’s Edge®, and RAISER’S EDGE® are registered trademarks owned by Blackbaud, Inc.

Copyright © 2016 Heller Consulting.