Author - Team Heller

1
Ken Lewis
2
Kelyan Diskin
3
Joel Mulder, PMP
4
Jeffrey Appell
5
Clients
6
Cynthia Coleman, PMP, CCMP
7
Brooke Belott
8
Anna Matthias, PMP, CCMP
9
Keith Heller
10
Product Experts

Ken Lewis

Ken Lewis
Senior Technical Strategist

Ken is an experienced business process consultant who has been working with nonprofits for over 10 years. He first started volunteering at Green for All, and was soon hired into the fundraising department as the CRM administrator. During this time, he learned how to help an organization take advantage of their technology across development and operations for effective program and outcomes tracking. Ken continues this work at Heller developing efficient Salesforce technical solutions that enable organizations to use their systems to make the most impact on their missions. He graduated from Carleton College in Northfield, MN with a Bachelor of Arts in Spanish, and is a Salesforce-certified Administrator, Force.com Developer, Platform Developer I, Platform Developer II, Integration Architecture Designer, and Development Lifecycle and Deployment Designer. Outside of his professional life, Ken enjoys hanging out by Lake Merritt and exploring all that Oakland and the greater Bay Area has to offer.

salesforcecertification-16-administratorsalesforcecertification-16-force-com-developersalesforcecertification-16-platform-developer-1salesforcecertification-16-platform-developer-2SalesforceCertification-Development-Lifecycle-DeploymentSalesforceCertification-Integration-Architect

Kelyan Diskin

Kelyan Diskin
Senior Technical Consultant

Kelyan has more than a decade of experience focused on fundraising and operations at nonprofit and higher education organizations. In past roles, she managed organization-wide system conversions and customized solutions to align with organization strategies and goals. This experience provides Kelyan with a unique hands-on awareness of the challenges nonprofits face, and enable her to develop effective technical solutions that go beyond standard best practices. Kelyan earned a Bachelor of Arts in Art History from Mills College and is a Salesforce-certified Administrator. If not focused on Salesforce projects, Kelyan enjoys spending time with her family. In particular, she enjoys watching old movies with her son – which there is a plethora to choose from as her son considers anything before 2000 ‘old.’

Salesforce Certified Administrator

Joel Mulder, PMP

Joel Mulder, PMP
Senior Consultant, Consulting Manager

Joel came to Heller with ten years of experience in development for nonprofits. Starting in tele-fundraising and data entry, Joel learned how organizations use technology as he worked his way up, eventually becoming the development operations manager for Allina Health Systems in Minneapolis. In 2008, Joel joined Heller as a consultant and has grown to become a Project Manager and Consulting Manager, overseeing multiple projects and team members. His experience with a wide variety of organizations and systems allows him to clarify and define solutions that effectively serve an organization’s strategy and impact its mission. In 2013, Joel earned his Project Management Professional certification from the Project Management Institute. When not working with clients, Joel is an avid cyclist and enjoys curling up with any number of good books.

Certified PMP Project Management Professional

Jeffrey Appell

Jeffrey Appell
CEO

Jeffrey began working with nonprofits in 1997. Starting out as an intern at the San Francisco chapter of the Anti-Defamation League he went on to being a Development Associate at the Jewish Community Center of San Francisco and then at the Stern Grove Festival. He brought his nonprofit experience and a keen interest in new technology to Heller over 17 years ago, starting out as an Associate Consultant. Here he was able to tap into an expansive array of technical and team learning and expertise, and to tackle increasingly complex objectives and responsibilities, propelling him to excel in progressively more challenging roles. Jeffrey has progressed through a number of positions at Heller including Senior Consultant, Director of Professional Services, VP of Professional Services, President, and lastly, CEO, parlaying his experience in project work and leading the firm’s largest and most complex CRM projects into directing Heller’s services teams and overall business processes and objectives. Throughout his tenure, he has been charged with evolving the firm’s growth strategy and service delivery processes to deliver outstanding client projects. In his current role of CEO, Jeffrey leads Heller’s vision to help our clients reach their potential and achieve their missions through maximizing the effectiveness of their systems, their strategies, their teams, to build and strengthen the clients’ constituent relationships. He earned a Bachelor of Arts in History from the University of California, Santa Barbara, and a Master of Arts in History from San Francisco State University. When not immersed in all things Heller, Jeffrey enjoys the decidedly un-CRM challenges of cycling and skiing.
View Jeffrey on LinkedIn

Clients

Cynthia Coleman, PMP, CCMP

Cynthia Coleman, PMP, CCMP
Senior Services Manager

Cynthia had been working with nonprofits for more than seven years before bringing her experience in nonprofit and fundraising operations to Heller Consulting. Her drive to learn and expand her role from data entry to managing The Raiser’s Edge as the Development Coordinator prepared her well for her responsibilities at Heller. Cynthia has been at Heller for nine years and as our Senior Services Manager she is adept at managing projects and resources, and ensuring her clients’ requirements are met. She also manages our consulting team, training consultants on Heller’s proven processes and mentoring them to achieve new education and career goals. Cynthia has earned a bachelor’s degree in Interpersonal Communications from the University of Houston, is a Salesforce-certified Administrator, a certified Project Management Professional (PMP) and a Certified Change Management Practitioner (CCMP). Outside of her professional life, Cynthia enjoys reading, cooking, knitting and crochet, and most of all spending time with her husband and 4 pets at their home in Austin, TX.

salesforcecertification-16-administratorCertified PMP Project Management Professional

Brooke Belott

Brooke Belott
Senior Consultant

Prior to joining Heller Consulting, Brooke worked for 10 years at a variety of nonprofit organizations in development, grant writing, strategic planning, marketing, data management and more. Her rich work history has allowed her to gain a deep understanding of the most effective ways to integrate the systems and processes that enable a nonprofit to deliver its mission efficiently and effectively. She earned a Bachelor of Arts in English and Dance from the University of Maryland, College Park and is a Salesforce-certified Administrator. Outside of Heller, Brooke spends her time doing yoga and other active pursuits, reading fiction, traveling, and taking advantage of all the interesting things that happen in NYC.

salesforcecertification-16-administrator

Anna Matthias, PMP, CCMP

Anna Matthias, PMP, CCMP
Director of Professional Services

Anna has been working in the nonprofit sector for over 15 years with extensive experience in fundraising and nonprofit operations and technology. At Connecticut Children’s Medical Center, she worked as a front-end fundraiser and was heavily involved in prospecting, moves management and development operations. As our Director of Professional Services she combines her knowledge of operations with advanced project management and change management skills to guide Heller’s consultant teams and project managers through complex project challenges to successful completion. She earned a bachelor’s degree from the University of New Hampshire and a Project Management Professional certification from the Project Management Institute. She is also a Certified Change Management Practitioner (CCMP). Outside of her professional day-to-day Anna enjoys planning trips and traveling with her family, gardening, and being outdoors as much as possible.

Certified PMP Project Management Professional

Keith Heller

Keith Heller
Founder and Chief Strategy Officer

Keith got his start in nonprofits entering membership gifts into the DOS version of Blackbaud’s Raiser’s Edge and managing the information and operations in the San Francisco Exploratorium development office back in 1993. Fast forward a few years, and the Windows version of Blackbaud Raiser’s Edge was released. Many nonprofits wanted to make the move to this new software, but no one (not even Blackbaud) offered consulting services. Keith recognized the opportunity and combined his know-how for both technology and nonprofit operations and developed a range of services for organizations using nonprofit software.

Keith has built on this experience over the years, personally working with hundreds of organizations, large and small, and led the Heller team through over 2,600 projects with over 1,000 clients. Since the beginning, Keith has been providing astute insights into how a nonprofit can utilize today’s technology to support its mission, creating a more effective and efficient organization. As newer and more advanced technologies have emerged, Keith has stayed ahead of the trends, sorting through the flash-in-the-pan hype to discover the true long-term technology strategies and investments that support strong constituent relationships. By understanding the technology needs and goals of nonprofit organizations, Keith has emerged as a thought leader throughout the industry, frequently advising and guiding discussions with software development firms as well as other nonprofit consultants around the country.

Keith has a Bachelor of Arts degree from Carleton College in Minnesota, and frequently speaks at local, regional and national conferences for nonprofit professionals. He’s a long-distance trail runner, hiker, and loves travel of all kinds (and coffee!)

View Keith on LinkedIn

Product Experts

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