Author - Team Heller

1
Ralitza Zikatanova
2
Michael Spite, CAPM
3
Maya Rostker
4
Marcelo Keppy
5
Laura Bibbo, CAPM
6
Ken Lewis
7
Kelyan Diskin
8
Joel Mulder, PMP
9
Jeffrey Appell
10
Clients

Ralitza Zikatanova

Ralitza Zikatanova
Senior Consultant

I have always been passionate about and drawn to the nonprofit sector. Before joining Heller Consulting I spent 3 years with Community Resources for Science, a nonprofit that connects Bay Area scientists to public elementary classrooms and teachers. During my time at the organization, I had the opportunity to wear many hats and manage volunteers, teachers, development & fundraising, strategic planning, the Salesforce database, and delve into virtually every other aspect of a nonprofit organization. I quickly found that my strengths and passions lie in finding solutions, making systems more efficient and manageable, and innovating when necessary to achieve goals. I bring this experience and these skills, as well as those that I gained as an independent Salesforce consultant, to Heller.

I have seen firsthand how Salesforce can drive success and efficiency in nonprofits and I want every organization to have the opportunity to effectively utilize the tools that help them to achieve that.

I hold a dual Bachelor of Arts degree in International Politics and French & Francophone Studies from the Pennsylvania State University. I am a Salesforce Certified Administrator and a Prosci Certified Change Practitioner.

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Michael Spite, CAPM

Michael Spite, CAPM
Project Coordinator

I joined Heller Consulting as Project Coordinator in 2010.  My role is to support the project managers in the planning, monitoring, and executing of project work across the firm.  In addition to specific project related tasks I also support the Project Management Office by conducting analysis, revenue forecasting, and employing benchmarking and other metrics to examine the overall state of the project portfolio for ongoing strategic operational and planning purposes.

Prior to joining Heller I worked in various support and analytical roles in financial and consulting firms, most recently at, Grenzebach Glier and Associates in Chicago, the Nonprofit Finance Fund in New York, and the Bank-Fund Staff Federal Credit Union in Washington DC.

I am CAPM certified from the Project Management Institute and hold a Bachelor’s Degree in Classical Guitar Performance from the Jacobs School of Music at Indiana University and completed a post-undergraduate certificate program from the Stern School of Business at NYU.

Maya Rostker

Maya Rostker
CFO

Prior to becoming a member of Team Heller, I had worked at the Bureau of Jewish Education of San Francisco, a local community nonprofit organization, and at a computer hardware and software reseller firm catering to Fortune 500 clients, where I was a purchasing and operations manager.

As the Director of Finance and Administration at Heller Consulting, I manage all aspects of the firm’s business operations, including financial, human resources and technology infrastructure. I enjoy working with all of our team members and feel privileged to be part of this firm’s contribution to the betterment of the nonprofit community.

I hold a bachelor of arts degree in History from University of California, Berkeley.

View Maya on LinkedIn

Marcelo Keppy

Marcelo Keppy
Consulting Manager, Technical Services, Data Migrations Analyst

I bring to the Heller Consulting team extensive university advancement services experience, and a reputation for innovation and technical skills. For four years, I was the go-to database and process resource for the fundraising staff in the Grants and Development, Annual Giving, Government Relations, and Alumni Relations offices of Metropolitan State University Foundation in Saint Paul, Minnesota.

My career at Heller Consulting began in 2005 helping a variety of clients strategize their day-in day-out fundraising operations as well as working on The Raiser’s Edge streamlining engagements. A couple of years later I focused my attention to Database Migrations. As a Data Migrations Specialist, I have been helping clients transition from their fundraising legacy systems to more advanced and sophisticated CRM solutions. Some of these clients include the Avon Foundation, Livestrong Foundation, National Brain Tumor Society, Northwestern Memorial Foundation, Sutter Health, Antioch University and many others.

I have a Bachelor of Science in Computer Information Systems, and have attended several courses which include SQL Server Database Administration, Salesforce Object Oriented Programming, A+ Certification classes. I am also a Salesforce Certified Administrator.

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Laura Bibbo, CAPM

Laura Bibbo, PMP
Senior Strategist/Services Delivery Manager

Prior to joining Heller Consulting, I spent eight years working in fundraising at Massachusetts General Hospital, where I held multiple positions, most recently as Assistant Director of Development Services. During my tenure I helped initiate and implement several business process improvement projects, participated in a CRM implementation and was part of a team tasked with developing program area business plans for a $1.5 billion campaign.

Since joining Heller Consulting, I have worked with clients including Sutter Health Care Systems, Leukemia and Lymphoma Society, the ASPCA, and The Evangelical Alliance Mission.

I hold a bachelor of science degree in Human Services from the University of Hartford, and I have received my Project Management Professional certification from the Project Management Institute. I am also certified in Convio Luminate Online, Luminate CRM, and TeamRaiser and am a Salesforce Certified Administrator.

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Ken Lewis

Ken Lewis
Senior Technical Strategist

Before joining Heller Consulting in June of 2012, I spent more than 3 years working in the Fundraising department and as the CRM Administrator at Green For All, a national nonprofit organization. After starting with the organization as a volunteer, I eventually joined their staff permanently to support all fundraising efforts and manage their Salesforce.com database.  In that role, I led multiple initiatives that expanded Green For All’s use of Salesforce, increasing the organization’s efficiency in development, operations, and outcome tracking and program measurement.

An experienced business process consultant, I now focuses on my role as a Certified Force.com Developer.  Using tools like Apex, Visualforce and JavaScript, I provide clients with customized solutions that address their complex business requirements, and ultimately help them achieve their missions more effectively through the use of technology.

I graduated from Carleton College in Northfield, MN and am a Salesforce Certified Administrator, Force.com Developer, Platform Developer I, and Platform Developer II.

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Kelyan Diskin

Kelyan Diskin
Senior Technical Consultant

I’ve had more than a decade of experience in the nonprofit sector, which has given me a broad base of knowledge in fundraising and operations.

Before I joined Heller Consulting, I worked at organizations including Hispanic Scholarship Fund, Golden Gate University, and Sinclair Community College where I had responsibility for the performance and maintenance of the alumni/development database and advancement systems. At the Hispanic Scholarship Fund, I managed an organization-wide conversion to Raiser’s Edge, a project that involved the integration of multiple departments and systems, along with extensive customizations to the system to meet the organization’s business needs.

In addition to my experience with nonprofits, fundraising, and operations, I’m also a certified Salesforce.com administrator.

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Joel Mulder, PMP

Joel Mulder, PMP
Senior Consultant, Consulting Manager

Before joining the Heller Consulting team, I had more than 10 years of experience in the development field. I first began working as a tele-fundraiser while still a student at the University of Minnesota. I worked my way up, moving from data entry to managing Raiser’s Edge databases, and eventually acting as development operations manager for Allina Health Systems in Minneapolis. Working in this facility, I implemented unified business practices and coding systems across Allina’s twelve development departments and 10 fundraising databases, and worked with Heller consulting on a project to consolidate these databases into one system.

Joining the Heller team in 2008, I began working with clients including Ronald McDonald House Charities, McCormick Foundation, Midwest Eye-Banks, Lions Club International Foundation, and many others. In more recent years in my role as a project lead on larger, complex implementation projects, I have focused on coordinating Heller work, managing resources, and ensuring deliverables on projects with clients such as Mayo Clinic Health System, American Kidney Fund, and JDRF. Additionally, I work to manage a team of consultants similarly focused on our firm’s largest and most complex projects.

I find my work at Heller Consulting to be extremely rewarding: working with a great team to serve a variety of clients, identifying pain points, and working to collaboratively resolve these issues and deliver new technology solutions.

Jeffrey Appell

Jeffrey Appell
CEO

I am an entrepreneurial professional that is passionate about impacting the way nonprofit organizations do business by enabling evolution of ideas into action through an optimal mix of strategy, technology and creative thinking.

I began working with nonprofits in 1997 as an intern at the San Francisco chapter of the Anti-Defamation League. I also spent time as a Development Associate at the Jewish Community Center of San Francisco, the nation’s second largest Jewish Community Center, and Stern Grove Festival, the nation’s oldest free outdoor music festival.

Over my 14 plus years at Heller Consulting I have had many roles. Like just about everyone else at Heller, I started as an Associate Consultant, and soon progressed to Senior Consultant, serving as lead consultant on the firm’s largest and most complex CRM engagements. In 2006, I became the first Director of Professional services at Heller, where I directed the firm’s business process and the technical services teams through participation in management planning, collaboration with other Consulting Services Managers, financial management and reporting, project and resource allocation, professional development of staff, ongoing services analysis, hiring and coordinating new consultant training, and supporting the sales team. In 2008 became VP of Professional Services responsible for developing and executing service lines growth strategy, driving resource optimization across multiple projects, managing utilization and profitability across service lines, and leveraging skill-sets to maximize efficiency and successful service delivery. In 2014, I produced a business plan for conversion services and led the formation of a new technology team whose primary purpose was the migration of data for CRM implementations. Creation and management of the Technology Team soon followed.

Since 2011 I have been the firm’s President, utilizing strong managerial, communication and leadership skills to direct all aspects of the firm’s operations, including services planning and delivery, finance, operations, and sales & marketing. I am responsible for the oversight of P&L management and budgeting, business partnerships and alliances, client relationship management, business development, process refinement and expanding array of services.

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Clients

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