Archive - 2018

1
Billy Schweig
2
CRM Roadmap to Transform a Food Bank
3
5 Essential Tips for Crafting an Expert Fundraising Strategy
4
Communications Toolkit for System Launch
5
Webinar: Preventing Project Failure
6
Cynthia Coleman on Becoming a Certified Change Management Professional™
7
Lynn Krause
8
Worst Case Study: When Everything Went Wrong
9
Hear This: Common Phrases That Undermine Project Success
10
3 Major Reasons Technology Projects Fail

Billy Schweig

Billy Schweig
Consultant

Prior to his work serving nonprofits with Team Heller, Billy served in nonprofit leadership roles for nearly a decade. He has led Salesforce implementations in multiple past roles including his time as Mission Advancement Director at Green Opportunities, as Community Partnerships Director for United Way of Asheville & Buncombe County, and during his tenure as the Manager of Organizational Effectiveness at Capital for Change. His educational background includes a Bachelor of Arts in Interdisciplinary Studies and a Master of Public Affairs with a focus in nonprofit management. Billy has a passion for many causes, but especially loves working with and volunteering for community development missions and those working to address joblessness and educational disparities. When he’s not working with nonprofits, you can often find him crafting in his woodshop, canoeing one of WNC’s beautiful rivers, or playing board games with friends.

CRM Roadmap to Transform a Food Bank

We recently had the opportunity to develop a CRM Roadmap for a large food bank that wanted to streamline its systems and business processes to better serve its community. Like most food banks, it has a loyal constituency: many volunteers are also clients; many donors also volunteer; individuals might first encounter the food bank through an employer-sponsored activity and then sign up for a peer-to-peer fundraising event.

Instead of internal systems showing the many ways people connect with the food bank, employees often find out from the constituents themselves. This is frustrating for both the constituents and the food bank team. More than ever, nonprofit supporters and clients expect to be known. They expect that when an organization sends them an annual appeal request, it is doing so with a full understanding of giving history, past volunteer hours and gala attendance over the years.

That is all much easier said than done.

But it is possible.

Read More

5 Essential Tips for Crafting an Expert Fundraising Strategy

Guest Post by Aly Sterling

When the only constant element of our political and economic environment is its daily instability, it can be difficult guide your nonprofit with confidence. You can’t always predict what will happen next month (or even next week), but there are some steps you can take to begin ensuring the stability of your organization.

By assessing and optimizing your fundraising strategy, you can increase your organization’s endurance and adaptability in uncertain times.

That is, a strong and adaptive internal process for fundraising strategy is the ultimate safeguard against a rocky environment.

Read More

Communications Toolkit for System Launch

Change-Management-tips-MAWA

Change is hard for most people and launching a new CRM system introduces a level of change that can be surprising. “It’s just a piece of software,” we think. But then we log in and start to go about our work and find that nothing is as easy we thought it would be. This isn’t because of system problems (though new systems often have kinks that need to be worked out); it’s because the process, the visuals and sometimes even the data are different than they used to be. All of a sudden, it feels like everything has changed.  The most successful system launches are accompanied by clear, effective and frequent communications that prepare people for the new ways of working and let them know that support is available. In the pages that follow, we outline key components of the communications that make the launch process go as smoothly as possible, complete with real examples from our clients.

Read More

Webinar: Preventing Project Failure

Technology is advancing at an unprecedented pace, and many nonprofits are looking to use new strategies and technology to increase the impact of their missions. While new technology initiatives can be a boon when successful, they can be a bust when there are unexpected challenges, barriers, and obstacles to overcome draining and demoralizing the team for months or even years.

Read More

Cynthia Coleman on Becoming a Certified Change Management Professional™

Our very own Cynthia Coleman has just earned her CCMP™ credential through the Association of Change Management Professionals. Over the years at Heller Consulting, we’ve learned that the logistics of strategy and technology projects can be managed through project management, but true success ultimately depends on how the individuals involved participate and adapt to new ways of carrying out their work. Change management is the key to ensuring that our clients fully realize the benefits of their investments in technology.

Cynthia has been a true leader in bringing best practices around change management to our work and we’re thrilled to share her insights on what it takes to become a Certified Change Management Practitioner™.

  Read More

Lynn Krause

Lynn Krause
Consultant

Lynn has been working with nonprofit organizations for 10 years. Prior to joining Heller Consulting, Lynn worked in senior development roles with the American Heart Association, The Diversity Center of Northeast Ohio, and several other regional organizations.

Lynn has extensive experience in nonprofit administration particularly in management and operations, board development and engagement, large-scaled community events, communications, and utilizing CRM tools to enhance the constituent engagement process. Additionally, Lynn has extensive experience in nonprofit charitable giving specifically around corporate giving, foundations, peer-to-peer campaigns, and individual gifts.

Salesforce Certified Administratorsalesforcecertification-16-sales-cloud-consultantsalesforcecertification-16-platform-app-builder

Worst Case Study: When Everything Went Wrong

worst case study train wreck

When things go awry in complex technology projects, organizations can find themselves trapped between two difficult options. They can continue pushing forward with the initiative, potentially wasting resources on a project that is beyond hope of success, or they can abandon the initiative, undo existing work, and hope for funding to try again in the future. Both options carry risk of damaging support for the project and morale of the organization. If the issues in the project impact the organization’s constituency, their reputation could also take a hit. (Read more about the costs of struggling projects here >>) It can be extremely stressful to figure out the best path forward when mired in issues and trying to carry out business-as-usual at the same time. Unfortunately, technology has not (yet) given us the ability to stop time while we get our operational houses in order, but it can help to reach out to an objective third party for help.

Read More

Hear This: Common Phrases That Undermine Project Success

9 phrases that mean trouble egg brink fall

During a technology initiative, the signs of trouble are not always clear. Team members can be working their hardest to complete their tasks, but somehow the project milestones keep getting delayed or redefined. Rarely do staff want to pull the emergency brake on a project, openly calling attention to major concerns, even if they are frequently discussed in private and impacting costs. (Read about the costs of struggling projects here >>) This is why it’s essential for leadership, managers, and staff to be aware of common warning phrases that can signal trouble is on the horizon for a project.

Read More

3 Major Reasons Technology Projects Fail

3 reasons technology projects fail

Have you ever purchased a kitchen gadget or a piece of exercise equipment that promised to make your life amazing and then used it one-to-six times before abandoning it? I know I’m not the only one who has multiple garlic presses in a drawer and have watched more than I’d like to admit of the infomercial for that twisty board thing that is supposed to tone your entire body. Luckily, those sorts of purchases don’t really result in huge cost overruns or months of lost productivity. However, when we go to work, we tend to bring the same brains that buy gadgets and sometimes use them in large technology projects, but to disastrous results. In our experience, here are the 3 biggest reasons technology projects fall apart:

Read More

Copyright © 2018 Heller Consulting.