When was the last time a company provided you with an exceptional customer experience?
This year I finally achieved one of my personal goals and joined a new gym. I’d never registered for a fitness class quite like this, and had anxiety well before I first walked in the door. Fortunately, the gym knows how important it is to serve first timers and they’ve invested in process and systems to make each first time visit a success. From their informative website to in-person communication, they strive to create a welcoming experience. The first time I arrived, the front-desk reception and my new trainers all knew I was just starting the program and were ready to get me up to speed! I got exceptional attention and instructions on how to get started, and the email survey I received directly after the class inquired about how it could be even better.