Archive - 2017

1
What Sessions Will You See at #17NTC?
2
Creating an Exceptional Experience
3
Send me Heller’s NTC slides and resources!
4
Join us at #17NTC in Washington, DC on March 23-25
5
Barriers to Analytics for Nonprofits
6
Nonprofits Sharing Expertise in San Francisco
7
Team Heller Volunteers for The Garden School Foundation
8
Quick Quiz: Is Your Nonprofit Ready for Change?
9
Becoming a Certified Sales Cloud Consultant
10
Reduce the Risks in a Data Migration

What Sessions Will You See at #17NTC?

Heller NTC Nonprofit Technology Conference 2

Have you made your plans for sessions you want to see during The Nonprofit Technology Conference next week? It’s worth the time to go through the full agenda to see the variety of speakers and topics. Here are a few sessions to consider checking out. You may notice the first two are presented by the Heller team, and we’d especially love to see you there! What other sessions are you interested in? 

Read More

Creating an Exceptional Experience

Creating Exceptional Experiences Nonprofit

When was the last time a company provided you with an exceptional customer experience?

This year I finally achieved one of my personal goals and joined a new gym.  I’d never registered for a fitness class quite like this, and had anxiety well before I first walked in the door.  Fortunately, the gym knows how important it is to serve first timers and they’ve invested in process and systems to make each first time visit a success. From their informative website to in-person communication, they strive to create a welcoming experience. The first time I arrived, the front-desk reception and my new trainers all knew I was just starting the program and were ready to get me up to speed!  I got exceptional attention and instructions on how to get started, and the email survey I received directly after the class inquired about how it could be even better.

Read More

Send me Heller’s NTC slides and resources!

Heller will be presenting two sessions at NTC on topics that apply to nonprofit organizations every day:

  • Planning Change Management to Ensure a Technology Project’s Success
  • Extending Your CRM Beyond Fundraising for Greater Program Engagement

Sign up below to receive these slides and resources so you can share them with your own team.

* These fields are required.

 

Join us at #17NTC in Washington, DC on March 23-25

Heller NTC Nonprofit Technology Conference

It’s Nonprofit Technology Conference time again! We hope to see you there. Read below for details on the sessions Heller team members are presenting and where you can find them during the conference. We look forward to sharing with and learning from this amazing community of thought-leaders who shape our industry.

Our #17NTC Sessions

We are excited to share that our own Smita Vadakekalem and Matthew Mielcarek will be presenting two sessions at the Nonprofit Technology Conference in Washington, DC this year. Both sessions qualify for CAE credits, so be sure to add these two insightful sessions to your NTC schedule.

Read More

Barriers to Analytics for Nonprofits

introduction-analytics-nonprofits-3

Commercial companies have been leveraging the power of robust analytic applications on their data for years. And while the practice of analytics for the nonprofit sector has been around for years, it isn’t it practiced as widely. Why? In truth, there are many barriers to a successful analytics initiative, but they are not insurmountable. A few of the more common are:

Read More

Nonprofits Sharing Expertise in San Francisco

NPSP-Nonprofits-Sharing-Expertise

The nonprofit community has seen an increase in the variety of CRM technology solutions available to help them increase their fundraising, communicate with their constituents, and ultimately deliver their mission. Many organizations are finding it challenging to select the right solution. The fact is, developing a successful nonprofit CRM requires more than straightforward feature comparison between different solutions. It requires an understanding of existing successful processes and thoughtful consideration of future strategies. It’s also helpful to hear what similar organizations are doing and how they are addressing their planning, implementation, and transition challenges.

Read More

Team Heller Volunteers for The Garden School Foundation

Garden-School-Foundation-Heller-Volunteer

In large cities far from rural farms, it can be a challenge for children to visualize the process behind the food they eat. One of the best ways to learn about food sources and nutrition is to work through the experience first-hand, planting, tending, harvesting, and cooking healthy fruits and vegetables. The Garden School Foundation helps Los Angeles’ underserved schools do exactly that. They provide a versatile curriculum that connects students’ nutrition, health, and community through experiential lessons and activities. From planting seeds to preparing fresh meals, students learn about healthy food and how they can apply those lessons at home.

Read More

Quick Quiz: Is Your Nonprofit Ready for Change?

Nonprofit Ready for Change

Being ready for change within a nonprofit is influenced by a wide range of factors including personal styles and long-term departmental history. One team may embrace being the “early adopters” while another may take a more cautious approach. At the end of the day, change is inevitable and often challenging. When well-managed it can be a transformative and beneficial experience that improves staff morale, program effectiveness, and even how the organization serves constituents. When change is poorly managed, especially multi-department or organization-wide changes, it can be extremely disruptive. In fact, many transformative initiatives that impact the processes, technology, or culture of an organization have a very low success rate—as many as 70% fail to achieve their goals.

Read More

Becoming a Certified Sales Cloud Consultant

salesforce-sales-cloud-consultant

The Salesforce Certified Sales Cloud Consultant credential is one of the advanced certifications offered by Salesforce, and encompasses sales, marketing, analytics, and the interfaces required to successfully design and implement Sales Cloud solutions. Jennifer Thall has recently earned this certification and we asked her to share her thoughts on the process.

Read More

Reduce the Risks in a Data Migration

reduce-risk-data-migration-2

It is inevitable. At some point every nonprofit organization will have to migrate their data from one system to another. Whether it is for an upgraded version of their current system or to an entirely new system, the reality is that technology evolves. Older data structures weren’t designed with newer system capabilities in mind, so they can become less efficient. Plus, over years of input and use by a variety of people with evolving processes, data integrity can drift from its optimal state. Eventually, all data storage can benefit from being examined, cleaned, and optimized. While beneficial, optimizing a data set and then preparing to return it to the existing or new system does present many risks. It’s possible to lose, disconnect, or even corrupt years of valuable constituent history. In fact, as many as 84% of data migrations projects fail to meet expectations. Why?

Read More

Copyright © 2016 Heller Consulting.