Archive - April 9, 2014

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Ralitza Zikatanova, PMP
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Michael Spite, CAPM
3
Maya Rostker
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Marcelo Keppy
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Laura Bibbo, PMP, CCMP
6
Ken Lewis
7
Kelyan Diskin
8
Joel Mulder, PMP

Ralitza Zikatanova, PMP

Ralitza Zikatanova, PMP
Senior Strategist/Project Manager

Rali has been working with nonprofits for over 10 years. Before Heller, she wore many hats managing volunteers, development & fundraising, strategic planning, Salesforce systems, and more. This diverse combination of experience gives Rali in-depth insights for her role at Heller. Her understanding of how the challenges nonprofits face interlace through individual departments allows her to define solutions that improve efficiency and make an impact on an organization’s mission and goals. In addition to being a Salesforce-certified Administrator and Prosci-certified Change Practitioner, Rali holds a dual Bachelor of Arts degree in International Politics and French & Francophone Studies from Pennsylvania State University. Outside of her professional life, Rali enjoys testing out recipes, hiking, and doubles volleyball games.

Certified PMP Project Management Professional

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Michael Spite, CAPM

Michael Spite, CAPM
Project Coordinator

Prior to joining Heller in 2010, Michael worked in a range of support and analytical roles for nonprofit and financial consulting firms. He is adept at assembling a wide range of project metrics to assist team managers in the planning, monitoring, and execution of project tasks across multiple project timelines. He also conducts analysis, reviews forecasting, and establishes benchmarks to monitor the overall state of Heller’s project portfolio for ongoing strategic operational and planning purposes. Michael is CAPM certified from the Project Management Institute and earned a bachelor’s degree in Classical Guitar Performance from the Jacobs School of Music at Indiana University. He has also completed a post-undergraduate certificate program from the Stern School of Business at NYU. Outside of Heller Michael enjoys sailing, painting, learning new music, and spending time with his wife and four-legged kids.

Maya Rostker

Maya Rostker
CFO

Maya comes to Heller from the Bureau of Jewish Education of San Francisco after working for a local community nonprofit and a computer hardware and software reseller firm catering to Fortune 500 clients. She manages all aspects of the firm’s business operations, including financial, human resources and technology infrastructure. She earned a Bachelor of Arts degree in History from University of California, Berkeley. When not working on all things Heller, she enjoys exploring epicurean and cultural wonders of the world with her family.

View Maya on LinkedIn

Marcelo Keppy

Marcelo Keppy
Senior Data Migrations Analyst

Marcelo came to Heller in 2005 from the staff of Metropolitan State University Foundation in St. Paul, MN with extensive experience in university advancement services and a reputation for innovation and technical skill. At Heller, he helps clients transition from many legacy systems to the advanced data structures of modern CRM solutions. Clients he has worked with include Livestrong Foundation, National Brain Tumor Society, Northwestern Memorial Foundation, Sutter Health, The ASPCA, Feeding America, and many others. He has a Bachelor of Science in Computer Information Systems and is a Salesforce-certified Administrator. He is constantly learning and utilizing additional tools like SQL Server Database Administration and Salesforce Object Oriented Programming. Marcelo is a fitness freak and a commercial aviation aficionado. Outside of Heller, Marcelo spends time with his four King Charles Cavalier Spaniels: Ashley, Miley, Chloey, and Bailey. He loves learning languages, runs his own Airbnb business, and enjoys helping his husband Mark Keppy with real estate open houses.

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Laura Bibbo, PMP, CCMP

Laura Bibbo, PMP, CCMP
Senior Strategist/Services Delivery Manager

Before coming to Heller, Laura spent eight years working in fundraising at Massachusetts General Hospital, assisting, initiating, and implementing a variety of business process and CRM improvement projects. As Heller’s Senior Strategist and Services Delivery Manager, she is adept at defining and coordinating complex projects while managing the resources required to bring CRM solutions to life. Laura earned a Bachelor of Science in Human Services from the University of Hartford, and is a Project Management Institute-certified Project Management Professional. She is a Certified Change Management Practitioner (CCMP). She is also a Salesforce-certified Administrator and is certified in Covio Luminate Online, Luminate CRM, and TeamRaiser. In addition, Laura is one of the first 500 people in the world to earn her Certified Change Management Professional™ credential through the Association of Change Management Professionals. When not working with clients, Laura enjoys exploring Point Reyes and the great outdoors of Northern California.

salesforcecertification-16-administratorCertified PMP Project Management Professional

Ken Lewis

Ken Lewis
Senior Technical Strategist

Ken is an experienced business process consultant who has been working with nonprofits for over 10 years. He first started volunteering at Green for All, and was soon hired into the fundraising department as the CRM administrator. During this time, he learned how to help an organization take advantage of their technology across development and operations for effective program and outcomes tracking. Ken continues this work at Heller developing efficient Salesforce technical solutions that enable organizations to use their systems to make the most impact on their missions. He graduated from Carleton College in Northfield, MN with a Bachelor of Arts in Spanish, and is a Salesforce-certified Administrator, Force.com Developer, Platform Developer I, Platform Developer II, Integration Architecture Designer, and Development Lifecycle and Deployment Designer. Outside of his professional life, Ken enjoys hanging out by Lake Merritt and exploring all that Oakland and the greater Bay Area has to offer.

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Kelyan Diskin

Kelyan Diskin
Senior Technical Consultant

Kelyan has more than a decade of experience focused on fundraising and operations at nonprofit and higher education organizations. In past roles, she managed organization-wide system conversions and customized solutions to align with organization strategies and goals. This experience provides Kelyan with a unique hands-on awareness of the challenges nonprofits face, and enable her to develop effective technical solutions that go beyond standard best practices. Kelyan earned a Bachelor of Arts in Art History from Mills College and is a Salesforce-certified Administrator. If not focused on Salesforce projects, Kelyan enjoys spending time with her family. In particular, she enjoys watching old movies with her son – which there is a plethora to choose from as her son considers anything before 2000 ‘old.’

Salesforce Certified Administrator

Joel Mulder, PMP

Joel Mulder, PMP
Senior Consultant, Consulting Manager

Joel came to Heller with ten years of experience in development for nonprofits. Starting in tele-fundraising and data entry, Joel learned how organizations use technology as he worked his way up, eventually becoming the development operations manager for Allina Health Systems in Minneapolis. In 2008, Joel joined Heller as a consultant and has grown to become a Project Manager and Consulting Manager, overseeing multiple projects and team members. His experience with a wide variety of organizations and systems allows him to clarify and define solutions that effectively serve an organization’s strategy and impact its mission. In 2013, Joel earned his Project Management Professional certification from the Project Management Institute. When not working with clients, Joel is an avid cyclist and enjoys curling up with any number of good books.

Certified PMP Project Management Professional

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