To better understand how nonprofit organizations perceive Constituent Relationship Management (CRM), we interviewed executives from 30 nonprofit organizations to uncover their thoughts on their strategic, operational and technical goals, activities, and challenges within the context of CRM. We’re sharing our report of participants’ insights based on our discussions with them.
Understanding what your technology can do and how to use it efficiently will help you get the most from it. These resources will help you get to know your Salesforce.com technology better.
For more information on how Heller can help you with understanding the Salesforce.com platform, click here.
Is Salesforce The Right Solution For Your Mission Management Needs?
This video will show you how Salesforce.com can help you respond quickly and consistently to toll-free helpline/call center requests, and help you provide better service, more efficiently, to your constituents. Additionally it will teach you how you can use Salesforce.com to more efficiently award and manage grants, including receiving and evaluating applications.